Carissa Powell-Kelley
Pickerington,Ohio
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Patient Experience Coordinator
The Ohio State Wexner Medical Center
Columbus, OH
07.2023 - Current
- Performs proactive patient rounding in patient care areas including new admissions, inpatient departments, and ambulatory departments to meet patients and families to intervene with possible issues.
- Responds to inquiries by directing calls to appropriate personnel.
- Serves as advocate for needs of diverse populations within hospital setting by collaborating with cultural competency committees.
- Helps improve patient satisfaction by addressing concerns promptly and efficiently.
- Clarifies expectations and acts as information resource for patients, families, visitors, and staff regarding patient support services available. Ensures clear communication between patient and care team.
- Receives, investigates, and documents complaints/issues, provides solutions or refers issues to individuals or departments for appropriate resolution, and provides service recovery if appropriate.
- Recommends and develops programs to enhance patient experience
Cochlear Implant Coordinator for Department of Otolaryngology
OSUPhysicians Inc.
Columbus, OH
06.2021 - 07.2023
- Coordinated day-to-day administrative and clinical operations within the clinic
- Answered telephone calls, and scheduled appointments.
- Researched and compiled data for reports and tables
- Provided information as appropriate, and routed complex inquiries for appropriate action to audiologists or physicians.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Managed staff schedule to coordinate calendar and arrange travel.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
- Ensured that all pertinent forms, diagnostic results, and relevant clinic-specific documents were in chart before clinic visit.
Medical Secretary for Department of Otolaryngology Division of Sinus and Allergy
OSUPhysicians Inc.
Columbus, OH
07.2009 - 06.2021
- Scheduled patient appointments at other hospitals or medical facilities as requested
- Rescheduled patients from IHIS bump lists when directed due to physician schedule changes
- Remained compliant with all HIPAA guidelines and maintained strictest confidential practice when dealing with patients’ personal and financial information
- Called in prescription refills to pharmacies for patients while analyzing patient’s needs based on prior medical history; obtained physician signature if necessary
- Scheduled appointments via computerized appointment scheduling system, coordinated medical records and associated clinical and administrative documents
- Scheduled MRI’s and CT scans authorized by physician and obtained precertification’s by patients’ health care insurers or managed care providers
- Managed physician’s calendars, appointments, and travel arrangements
- Coordinated and participated in local marketing events for division
- Assisted in onboarding process for new staff members, providing necessary training and guidance to ensure smooth transition into the office environment.
Medical Assistant for Department of Otolaryngology
OSUPhysicians Inc.
Columbus, OH
10.2008 - 07.2009
- Scheduled patients for laboratory tests, clinical appointments, and consultations and relayed information to patients regarding preparation for laboratory tests and examinations
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Anticipated needs of patients while showing initiative and responsibility for solving patient problems
- Scheduled MRI’s and CT scans authorized by physicians and obtained precertification’s by patients’ health care insurers or managed care providers.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Education
Bachelor of Science - Healthcare Management
Franklin University
Columbus, OH05.2024
Associate - Applied Business, Medical Assisting
Bradford School
Columbus, OH08.2005
Skills
- Risk Management Assessment
- Resource Allocation
- Interpreting physician orders
- Staff Training and Development
- Idea Development and Brainstorming
- Schedule Preparation
- Scheduling and Coordinating
- Hiring and Training
- Complex Problem-Solving
- Decision-Making
- Teamwork and Collaboration
- Documentation And Reporting
Timeline
Patient Experience Coordinator
The Ohio State Wexner Medical Center
07.2023 - Current
Cochlear Implant Coordinator for Department of Otolaryngology
OSUPhysicians Inc.
06.2021 - 07.2023
Medical Secretary for Department of Otolaryngology Division of Sinus and Allergy
OSUPhysicians Inc.
07.2009 - 06.2021
Medical Assistant for Department of Otolaryngology
OSUPhysicians Inc.
10.2008 - 07.2009
Bachelor of Science - Healthcare Management
Franklin University
Associate - Applied Business, Medical Assisting
Bradford School