Carissa Powell-Kelley
Pickerington,Ohio
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Patient Experience Coordinator
The Ohio State Wexner Medical Center
07.2023 - Current
- Performs proactive patient rounding in patient care areas including new admissions, inpatient departments, and ambulatory departments to meet patients and families to intervene with possible issues.
- Responds to inquiries by directing calls to appropriate personnel.
- Serves as advocate for needs of diverse populations within hospital setting by collaborating with cultural competency committees.
- Helps improve patient satisfaction by addressing concerns promptly and efficiently.
- Clarifies expectations and acts as information resource for patients, families, visitors, and staff regarding patient support services available. Ensures clear communication between patient and care team.
- Receives, investigates, and documents complaints/issues, provides solutions or refers issues to individuals or departments for appropriate resolution, and provides service recovery if appropriate.
- Recommends and develops programs to enhance patient experience
Cochlear Implant Coordinator for Department of Otolaryngology
OSUPhysicians Inc.
06.2021 - 07.2023
- Coordinated day-to-day administrative and clinical operations within the clinic
- Answered telephone calls, and scheduled appointments.
- Researched and compiled data for reports and tables
- Provided information as appropriate, and routed complex inquiries for appropriate action to audiologists or physicians.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Managed staff schedule to coordinate calendar and arrange travel.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
- Ensured that all pertinent forms, diagnostic results, and relevant clinic-specific documents were in chart before clinic visit.
Medical Secretary for Department of Otolaryngology Division of Sinus and Allergy
OSUPhysicians Inc.
07.2009 - 06.2021
- Scheduled patient appointments at other hospitals or medical facilities as requested
- Rescheduled patients from IHIS bump lists when directed due to physician schedule changes
- Remained compliant with all HIPAA guidelines and maintained strictest confidential practice when dealing with patients’ personal and financial information
- Called in prescription refills to pharmacies for patients while analyzing patient’s needs based on prior medical history; obtained physician signature if necessary
- Scheduled appointments via computerized appointment scheduling system, coordinated medical records and associated clinical and administrative documents
- Scheduled MRI’s and CT scans authorized by physician and obtained precertification’s by patients’ health care insurers or managed care providers
- Managed physician’s calendars, appointments, and travel arrangements
- Coordinated and participated in local marketing events for division
- Assisted in onboarding process for new staff members, providing necessary training and guidance to ensure smooth transition into the office environment.
Medical Assistant for Department of Otolaryngology
OSUPhysicians Inc.
10.2008 - 07.2009
- Scheduled patients for laboratory tests, clinical appointments, and consultations and relayed information to patients regarding preparation for laboratory tests and examinations
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Anticipated needs of patients while showing initiative and responsibility for solving patient problems
- Scheduled MRI’s and CT scans authorized by physicians and obtained precertification’s by patients’ health care insurers or managed care providers.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Education
Bachelor of Science - Healthcare Management
Franklin University
Columbus, OH05.2024
Associate - Applied Business, Medical Assisting
Bradford School
Columbus, OH08.2005
Skills
- Risk Management Assessment
- Resource Allocation
- Interpreting physician orders
- Staff Training and Development
- Idea Development and Brainstorming
- Schedule Preparation
- Scheduling and Coordinating
- Hiring and Training
- Complex Problem-Solving
- Decision-Making
- Teamwork and Collaboration
- Documentation And Reporting
Timeline
Patient Experience Coordinator
The Ohio State Wexner Medical Center
07.2023 - Current
Cochlear Implant Coordinator for Department of Otolaryngology
OSUPhysicians Inc.
06.2021 - 07.2023
Medical Secretary for Department of Otolaryngology Division of Sinus and Allergy
OSUPhysicians Inc.
07.2009 - 06.2021
Medical Assistant for Department of Otolaryngology
OSUPhysicians Inc.
10.2008 - 07.2009
Bachelor of Science - Healthcare Management
Franklin University
Associate - Applied Business, Medical Assisting
Bradford School
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