Carissa Quinn
233 Antler Ridge Trl, Decatur
Summary
Dedicated professional with over twenty years of experience, and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Northwest Lineman College
12.2023 - Current
- Maintains adequate inventory of office, kitchen, and other supplies needed throughout the campus being mindful of campus budget requirements.
- Operates student store as needed and during Rodeo, works with Supply Chain to ensure all store inventory is maintained, and accurately tracked and accounted for.
- Keeps current with changes to the programs, policies, and procedures to deliver accurate information to customers, students, and general inquiries.
- Manages incoming documents to ensure they are properly routed to the correct campus or corporate staff.
- Assists with processing student request forms to comply with accrediting agencies requirements and NLC standards.
- Supports campus leadership with scheduling, campus wide communication, and related administrative tasks including managing ZOOM setup, TV/Displays, etc.
- Provides administrative support to campus operations related to small- and large-scale campus events such as rodeo, graduation, orientation, term start, and campus tours.
- Assists the Program Delivery Program with test grading and filing, online test resets, and updating student information in CRM.
- Books all travel arrangements for staff and management using Concur system.
- Provides administrative support to Campus President, Director of Operations, & Director of Education.
- Maintains campus calendar and meetings through Microsoft Teams.
Sales Support Associate
Clear Channel Outdoor
09.2021 - 09.2022
- Supported Account Executives with CRM, Sales Force administration with items such as account set up, hold management and preparing reports.
- Aided in proposal, RFP generation, modification and output utilizing Proposal+.
- Prepared campaign documents including but not limited to space and production contracts, posted instructions for both printed and digital creative assignments, commission coversheets, billing action forms, etc.
- Reviewed billing and accounts payable issues in collaboration with Finance Team.
- Generated reports such as, weekly sales report, ad hoc reports, and renewal reports.
- Fielded inbound sales calls and supplied Sales Manager with call back information.
- Coordinated and interacted with other departments such as Sales, Charting, and Marketing.
- Back up resource for administrative functions in Finance, Charting and/or Operations.
- Supported Sales Leadership with team communications.
- Managed general office administration – answered phones, ordered supplies, shipped materials, and maintained files, etc.
Sales Assistant
Delta Dental Insurance Company
08.2015 - 06.2021
- Supported Account Executives with CRM, Sales Force administration with items such as account set up, hold management and preparing reports.
- Aided in proposal, RFP generation, modification and output utilizing Proposal+.
- Prepared campaign documents including but not limited to space and production contracts, posted instructions for both printed and digital creative assignments, commission coversheets, billing action forms, etc.
- Reviewed billing and accounts payable issues in collaboration with Finance Team.
- Generated reports such as, weekly sales report, ad hoc reports, and renewal reports.
- Fielded inbound sales calls and supplied Sales Manager with call back information.
- Coordinated and interacted with other departments such as Sales, Charting, and Marketing.
- Back up resource to administrative functions in Finance, Charting and/or Operations.
- Supported Sales Leadership with team communications.
- Managed general office administration – answered phones, ordered supplies, shipped materials, and maintained files, etc.
Warranty Editor
Jostens
02.2014 - 08.2015
- Responsible for entering, processing, and auditing warranty ring orders in Oracle. This includes high school, college, military, and specialty markets.
- Processed RLI (lost rings), SST (stolen rings), and CIR orders in a timely manner.
- Maintained necessary documentation and answer any questions from the factory floor and serving as back-up for other Warranty Department team members.
- Maintained weekly reports for productivity and errors.
- Responsible for credit card token creation and payment process for warranty repair charges in Oracle.
Sales Support Representative
HMH Publishing
05.2007 - 08.2015
- Started in May 2007 as a Sales Support Associate supporting all Secondary Sales Reps in the Southeast territory, which consisted of Alabama, Florida, Georgia, Mississippi, South Carolina, and Tennessee.
- Produced mailings, printed and presentation binders for meetings and caravans.
- Role changed to Sales Support Representative after company acquisition in 2008, and was assigned to the East Region, to support all Secondary Sales Reps in D.C., Delaware, Maryland, New Jersey, Ohio, and Pennsylvania.
- East Region was restructured and was assigned all K-12 Sales Reps in Pennsylvania.
- In August of 2010 applied for an opening in the Southwest Region and was assigned as the SSR for north Texas Sales Reps. Supported six Texas sales reps for all K-12 products.
- Took customer calls regarding product information, sample and gratis requests, tracking information, and cost proposals.
- Used Salesforce.com and SAP daily to enter customer contact information, sample and gratis orders, enter and edit cost proposals, and process weekly reports for Sales Reps.
- April 2013 Texas territory was realigned and was assigned nine Texas sales reps and eight Ohio sales reps.
Education
Bachelor of Science - Mathematics
Texas Woman's University
Denton, TX08-2017
Associate of Science - General Studies
North Central Texas College
Gainesville, TX05-2013
High School Diploma -
Chico High School
Chico, TX05-1997
Skills
- Administrative management
- Inventory oversight
- Supply ordering
- Travel coordination
- Teamwork and collaboration
- Customer service
- Scheduling
- Problem-solving
- Microsoft office expertise
Certification
Lean Six Sigma - Green Belt
Timeline
Operations Coordinator
Northwest Lineman College
12.2023 - Current
Sales Support Associate
Clear Channel Outdoor
09.2021 - 09.2022
Sales Assistant
Delta Dental Insurance Company
08.2015 - 06.2021
Warranty Editor
Jostens
02.2014 - 08.2015
Sales Support Representative
HMH Publishing
05.2007 - 08.2015
Bachelor of Science - Mathematics
Texas Woman's University
Associate of Science - General Studies
North Central Texas College
High School Diploma -
Chico High School
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