Carissa Reid
Queens,NY
Summary
Accomplished Operation Specialist with a proven track record at Apple, enhancing operational efficiency and customer satisfaction. Expert in inventory management and MS Office, with a knack for administrative support. Achieved significant improvements in process alignment and quality control, demonstrating exceptional customer service and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Operation Specialist
Apple
09.2022 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Coordinating with various departments to ensure that all aspects of the business function cohesively.
- Handling customer inquiries and resolving issues that affect the efficiency of operations
- Collected, arranged, and input information into database system.
- Overseeing quality assurance and implementing quality control measures.
- Collaborating with management to align operations with strategic goals and business plans.
Specialist
Apple
11.2021 - 09.2022
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted customers with product selection based on individual needs and preferences.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Patient Advocate
Aerotek
06.2021 - 11.2021
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked effectively with staff from all departments to coordinate resolutions.
Customer Service Representative
Bloomingdale's
08.2018 - 12.2020
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Sales Associate
Guess
11.2016 - 08.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Criminal Justice
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
Science Skills Center High School
Brooklyn, NYSkills
- Operational Efficiency
- Customer Service
- Inventory Management
- Data Entry
Timeline
Operation Specialist
Apple
09.2022 - Current
Specialist
Apple
11.2021 - 09.2022
Patient Advocate
Aerotek
06.2021 - 11.2021
Customer Service Representative
Bloomingdale's
08.2018 - 12.2020
Sales Associate
Guess
11.2016 - 08.2018
Associate of Science - Criminal Justice
LaGuardia Community College of The City University of New York
High School Diploma -
Science Skills Center High School
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