Summary
Overview
Work History
Education
Skills
Timeline
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Carissa Roberts

Gillette,WY

Summary

Driven by a passion for enhancing guest experiences, I have excelled at McDonald's as a Guest Experience Leader, significantly boosting satisfaction scores through exceptional communication and guest complaint resolution. My expertise in data entry and leadership, honed across various roles, including bookkeeping at First Northern Bank Of Wyoming, underscores my ability to improve operational efficiency and mentor teams for superior customer service.

Overview

7
7
years of professional experience

Work History

Guest Experience Leader and Digital Ambassador

McDonald's
11.2023 - Current
  • Play an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Train new and exisisting team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Develop strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Conduct regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
  • Assist customers and employees with app related questions and issues to encourage growth in the digital market.

Bookkeeping

First Northern Bank Of Wyoming
10.2019 - 05.2021
  • Assisted in the training of new staff members on bookkeeping procedures, ensuring a seamless transition into their roles.
  • Facilitated smooth communication between finance department and other teams to address any bookkeeping concerns or queries promptly.
  • Locate and resolve balance discrepancies as well as transaction errors including but not limited to the general ledger.
  • Assist customers with transactions and website complications via phone, email and walk-in.
  • Properly document and file for regular auditing.

Waitress and Cashier

Sagewood Cafe
02.2017 - 10.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service in addition to flexing between store and restaurant.
  • Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
  • Preserve the reputation of a long standing local establishment through customer relations, as well as supporting team members through the trenches of a busy day.

Education

High School Diploma -

Central Wyoming College
Riverton, WY

Skills

  • Leadership Qualities
  • Guest experiences
  • Exceptional communication
  • Telephone Etiquette
  • Guest complaint resolution
  • Data entry proficiency
  • Customer Service
  • Training and mentoring

Timeline

Guest Experience Leader and Digital Ambassador

McDonald's
11.2023 - Current

Bookkeeping

First Northern Bank Of Wyoming
10.2019 - 05.2021

Waitress and Cashier

Sagewood Cafe
02.2017 - 10.2019

High School Diploma -

Central Wyoming College

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Carissa Roberts