Carissa Russo
Overview
13
13
years of professional experience
Work History
Front Desk Patient Coordinator
Ivy Rehab
02.2025 - Current
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Reduced waiting times by optimizing appointment scheduling procedures according to provider availability.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
Front Desk Office Manager
Kik Chiropractic
08.2022 - 03.2023
- As the front desk office manager I was responsible for check in, check out, managing front desk staff and their schedules
- Social Media Management
- Coordinated doctor and staff schedules
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Trained new employees
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
Phone Triage Medical Assistant
OBGYN Associates of Holland
09.2021 - 08.2022
- Assisted healthcare team by managing patient phone triage.
- Improved patient flow by effectively prioritizing care needs.
- I scheduled appointments and coordinated referrals
Medical Assistant/Care Team Lead
Spectrum Health Zeeland OB-GYN
11.2016 - 09.2021
- Assisted healthcare professionals in managing patient care, ensuring smooth operations in medical settings.
- Scheduled appointments and managed calendars to maintain orderly clinic operations.
- Assisted with medical procedures for improved patient outcomes and efficiency.
- Ensured compliance with healthcare regulations, maintaining a safe and sterile environment.
- Facilitated patient check-ins and check-outs, streamlining clinic processes.
Receptionist
Great Clips
08.2012 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
Education
Bachelor's degree - Business Administration
Southern New Hampshire University
06-2026
Associate's degree - Medical Assistant
Ross Medical Education Center
Kentwood, MI01.2018
Timeline
Front Desk Patient Coordinator
Ivy Rehab
02.2025 - Current
Front Desk Office Manager
Kik Chiropractic
08.2022 - 03.2023
Phone Triage Medical Assistant
OBGYN Associates of Holland
09.2021 - 08.2022
Medical Assistant/Care Team Lead
Spectrum Health Zeeland OB-GYN
11.2016 - 09.2021
Receptionist
Great Clips
08.2012 - 08.2017
Associate's degree - Medical Assistant
Ross Medical Education Center
Bachelor's degree - Business Administration
Southern New Hampshire University
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