Carissa Sandoval
Las Vegas
Summary
Dynamic professional with a proven track record in delivering comprehensive support and efficiently resolving technical issues, poised to leverage extensive experience across various roles to enhance team efficiency. Exceptional organizational skills facilitate effective management, budgeting, and planning, ensuring seamless operations. Recognized for strong collaboration and adaptability in fast-paced environments, consistently achieving results while maintaining high service standards. A commitment to fostering teamwork and open communication drives success in both independent and collaborative settings.
Overview
12
12
years of professional experience
Work History
DEMENTIA SUPPORT SPECIALIST : SENIOR SERVICES
NEVADA CARE CONNECTION@JFSA
03.2025 - 12.2025
- Dementia Support Specialist role was created to stabilized crisis situations for those living with dementia and their families. This role was a short term case management to connect those living with dementia to resources in the community. Additionally, this role provided education and training for people living with dementia as well as community members.
- Analyzed support trends to identify areas for process improvement and efficiency gains.
- Developed training materials for ongoing staff development initiatives and knowledge sharing.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Streamlined internal processes for quicker issue resolution, leading to reduction in average response time.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
VOLUNTEER COORDINATOR : SENIOR SERVICES
JEWISH FAMILY SERVICE AGENCY
03.2023 - 03.2025
- Achieved increased volunteer engagement through effective recruitment strategies. Enhanced volunteer training programs, resulting in improved retention rates. Streamlined volunteer record-keeping processes for better data management. Improved volunteer supervision practices, leading to higher satisfaction levels. Successfully organized recognition events that boosted volunteer morale. Optimized event budgets, ensuring cost-effective resource use. Increased visibility of volunteer opportunities through targeted promotional campaigns. Strengthened onboarding processes, resulting in quicker integration of new volunteers. Elevated community awareness of volunteer programs through impactful presentations. Efficiently managed supply orders and procurement for successful events.
- Managed scheduling and logistics for volunteer events, optimizing participation and resource allocation.
- Facilitated communication between volunteers and staff, fostering collaboration and addressing concerns promptly.
- Led workshops to enhance volunteer skills, resulting in improved service delivery across programs.
- Streamlined onboarding processes for new volunteers, reducing training time while increasing engagement levels.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
EXHIBITOR SERVICES SUPERVISOR
MANDALAY BAY RESORT & CASINO
05.2017 - 02.2023
- Provided customer service to exhibitors attending expos and conventions at MGM Resorts International’s five luxury properties working directly with third party vendors and in house convention services departments.
- Trained new team members on operational procedures and exhibit management best practices.
- Maintained a clean, professional appearance of the exhibit space during events to uphold positive brand image.
- Coordinated closely with event organizers to ensure compliance with venue rules and regulations during set-up and breakdown processes.
CONVENTION SECURITY GUARD
MANDALAY BAY RESORT AND CASINO
09.2013 - 05.2017
- Job responsibilities include managing safety on the loading docks. Ensuring that general service contractors follow all policies and procedures of the property. Managing exhibitors with their questions and concerns.
- Implemented safety protocols that improved operational efficiency and reduced incidents on-site.
- Enhanced guest experience by addressing concerns quickly, fostering a secure environment for all visitors.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Education
BACHELOR’S DEGREE - CRIMINAL JUSTICE ADMINISTRATION, Minor in Management
UNIVERSITY OF PHOENIX
LAS VEGAS, NV01.2012
Skills
- CPR/AED Certified
- M365 applications and environment
- Effective verbal and written communication skills
- Knowledge of administrative policy and procedures
- Project management
- Training and coaching
- Escalation handling
- Security protocols
- Call management
- Customer relationship management
- Support services
Timeline
DEMENTIA SUPPORT SPECIALIST : SENIOR SERVICES
NEVADA CARE CONNECTION@JFSA
03.2025 - 12.2025
VOLUNTEER COORDINATOR : SENIOR SERVICES
JEWISH FAMILY SERVICE AGENCY
03.2023 - 03.2025
EXHIBITOR SERVICES SUPERVISOR
MANDALAY BAY RESORT & CASINO
05.2017 - 02.2023
CONVENTION SECURITY GUARD
MANDALAY BAY RESORT AND CASINO
09.2013 - 05.2017
BACHELOR’S DEGREE - CRIMINAL JUSTICE ADMINISTRATION, Minor in Management
UNIVERSITY OF PHOENIX