Carissa Serrato
3933 Mission Inn Ave Apt. 416 Riverside
Summary
Dynamic and dedicated professional with extensive experience as a Jailer at Executive Management Services Inc. Skilled in de-escalation techniques and crime prevention, I successfully enhanced inmate communication and safety protocols, significantly reducing altercations. Proven ability to manage high-risk situations with critical thinking and professionalism, ensuring compliance with all regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Jailer
Executive Management Services Inc
Alhambra, CA
07.2025 - Current
- Conducted regular security checks to ensure safety and compliance within facility.
- Collaborated with teams to develop and enforce rehabilitation programs for inmates.
- Analyzed incident reports to identify patterns and recommend improvements in security measures.
- Led initiatives to enhance communication between staff and inmates, fostering a safer environment.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Completed intake paperwork, fingerprints, and searches.
Jailer
Allied Universal Security Services
Alhambra, CA
08.2024 - 07.2025
- Monitored inmate behavior to maintain safety and security within facility.
- Conducted regular inspections of cells and common areas for contraband.
- Assisted in the processing and intake of new inmates efficiently.
- Responded promptly to emergencies, ensuring compliance with safety protocols.
- Collaborated with law enforcement and staff to manage inmate transportation logistics.
- Documented incidents and prepared reports for management review accurately.
- Trained new personnel on operational procedures and safety measures effectively.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Maintained a high level of professionalism while interacting with inmates, colleagues, and external stakeholders, upholding the reputation of the facility.
Office Assistant
Serrato and Associates Inc.
Chino Hills, CA
11.2011 - 08.2024
- Managed daily office operations, ensuring smooth workflow and efficient communication among team members.
- Assisted in scheduling appointments and maintaining calendars for multiple executives.
- Handled incoming correspondence, prioritizing urgent requests for timely responses.
- Organized company events and meetings, enhancing employee engagement and collaboration.
- Supported data entry tasks, ensuring accuracy of records and compliance with company standards.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Deputy Sheriff
San Bernardino County Sheriff's Department
Rancho Cucamonga, CA
01.2016 - 12.2021
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations of incidents, ensuring accurate documentation and follow-up.
- Collaborated with community organizations to enhance public relations and crime prevention efforts.
- Responded effectively to emergency calls, assessing situations and providing appropriate assistance.
- Monitored inmate behavior, intervening in conflicts to maintain order and discipline.
- Managed inmate records and documentation with accuracy and attention to detail.
- Assisted in emergency response situations, implementing protocols for safety and security.
- Trained new staff on operational procedures and safety regulations effectively.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Education
CA POST Certificate -
San Bernardino Community College
San Bernardino, CAHigh School Diploma -
Chino High School
Chino, CASkills
- De-escalation techniques
- Public safety
- Community policing
- Inmate processing
- Crime prevention
- Critical thinking
- Decision-making
- Public service
Certification
CA POST Certified
CLETS Certified
STC Certified
Timeline
Jailer
Executive Management Services Inc
07.2025 - Current
Jailer
Allied Universal Security Services
08.2024 - 07.2025
Deputy Sheriff
San Bernardino County Sheriff's Department
01.2016 - 12.2021
Office Assistant
Serrato and Associates Inc.
11.2011 - 08.2024
CA POST Certificate -
San Bernardino Community College
High School Diploma -
Chino High School