Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Certification
Timeline
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Carissa Siekmann

Carissa Siekmann

Fairland,IN

Summary


Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

LBO Service Manager

Darden Restaurants, Olive Garden
04.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Certified Food and Safety Manager, maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
  • Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.

Front Of House Manager

Pete’s bar and grill
08.2019 - 04.2024
  • Manages Schedules with employees and vendors, oversees daily functions and operations with 35 employees, Hires and trains employees
  • Facilitates meetings with vendors and management staff
  • Oversees alcohol inventory for restaurant, catering and weddings with 2-million-dollar revenue costs
  • Implement office supplies, payroll, and labor costs
  • Creating creative marketing tools from Canva, Microsoft, Excel and NCR
  • Rebooting system and making sure programs are up and running
  • Problem solving with staff and guests to provide excellent service
  • Reporting to accounting for Payroll, weekly bookkeeping and deposits
  • Generating increasing revenue with excellent customer service
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Owner

06.2020 - 12.2023
  • For a client base of 20, prepared daily, weekly and monthly supplies budget, and schedule
  • Customer service that caters to clients’ specific needs
  • Attention to detail on organizing projects start to finish
  • Bookkeeping and accounting
  • Bidding projects and costs and ensuring increasing revenue, while also ensuring compliance and satisfaction for the client
  • Great communication and problem solving

Personal assistant/house manager

Private Residence
10.2010 - 12.2020
  • Meal planning, researching diet needs
  • Cooking and preparing meals
  • Bidding on all maintenance and remodeling projects
  • Meeting with contractors and GCs on compliance and job completion
  • Event planning
  • Weekly accounting budgets of expenses for multiple estates
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.

Office Manager

11.2008 - 10.2010
  • Managing Office and Patient care, overseeing business schedule
  • Personally, in charge of Physicians daily schedule
  • Meeting with office staff confirming compliance for office and patients
  • Managing and organizing meetings with medical companies
  • Follow up with patients care and medications
  • Responsible for a 20% increase in return patient care subsequently increasing company profits

Education

Medical assisting -

San Jaquin Vally College
12.2010

Core 40 diplomia -

Westfield highscool
Westfield, IN
01.2002

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Employee Training and Development
  • Certified Food Safety Manager
  • Work Planning and Prioritization
  • Staff Motivation

Hobbies and Interests

  • Speaker
  • Advocate
  • Author
  • Lobbyist

Accomplishments

  • Achieved Historic bill in senate history through effectively helping with SB 151, current legislators Podcasts, media, and Coalitions in Indiana.
  • Co-Authored a Children's book, Cooper The Colorful Chameleon.

Certification

  • National Registry of Food Safety Professionals, Food Safety Manager, June 28, 2024

Timeline

LBO Service Manager

Darden Restaurants, Olive Garden
04.2024 - Current

Owner

06.2020 - 12.2023

Front Of House Manager

Pete’s bar and grill
08.2019 - 04.2024

Personal assistant/house manager

Private Residence
10.2010 - 12.2020

Office Manager

11.2008 - 10.2010

Core 40 diplomia -

Westfield highscool

Medical assisting -

San Jaquin Vally College

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Carissa Siekmann