Carissa Silva
Anodyne Health
Hanover
1
Certification
13
years of professional experience
Compassionate nursing assistant with expertise in patient care, emphasizing comfort and safety. Proven ability to enhance patient independence and maintain a clean environment.
Experienced with patient care, medical support, and maintaining health records. Utilizes effective communication and empathy to support patient wellbeing. Knowledge of basic medical procedures and safety protocols, ensuring clean and safe environment.
Work History
Nursing Assistant
8 Months- Assisted nursing staff with patient care tasks, ensuring comfort and safety for all patients.
- Provided support in daily living activities, enhancing patient independence and quality of life.
- Maintained cleanliness and organization of patient areas, promoting a safe environment.
- Communicated effectively with patients and families, clarifying care instructions and needs.
- Participated in training sessions to improve skills and knowledge in patient care practices.
Nursing Assistant
8 Months- Monitored and recorded vital signs, contributing to accurate patient health assessments.
- Collaborated with healthcare team members to develop personalized care plans for patients.
- Adapted quickly to changing situations, demonstrating flexibility in fast-paced healthcare settings.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Nursing Assistant
3 Years 7 Months- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Scheduling Coordinator
3 Years 7 Months- Coordinated appointment scheduling for a diverse patient population to optimize clinic workflow.
- Streamlined communication between healthcare providers and patients, enhancing service delivery efficiency.
- Managed electronic health record systems to ensure accurate patient information and appointment tracking.
- Developed and implemented scheduling protocols that improved operational efficiency and reduced wait times.
Nursing Assistant
6 Months- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
Customer Service Representative
1 Year 10 Months- Processed orders accurately, utilizing internal systems to track inventory and delivery schedules.
- Collaborated with sales team to address client concerns and improve service offerings.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Analyzed customer feedback to inform improvements in service protocols and product selection.
Customer Care Representative
3 Years 9 Months- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.
- Provided product knowledge and recommendations, improving customer decision-making processes.
- Handled returns and exchanges efficiently, ensuring adherence to company policies.
- Collaborated with team members to streamline communication and improve service response times.
Education
High School Diploma
CNA Hha
Skills
Patient care
Patient feeding
Basic life support
Direct patient care
Patient relations
Client documentation
Healthcare ethics
Medical terminology
Computer literate
HIPAA
Medical records management
Certification
- CNA - Certified Nursing Assistant
- cpr
- Hha
Timeline
Nursing Assistant
Anodyne Health
02.2026 - CurrentRead More
Nursing Assistant
North River Home Care
05.2025 - 01.2026Read More
Nursing Assistant
Attending Home Care
09.2021 - 04.2025Read More
Scheduling Coordinator
Attentive Health
09.2021 - 04.2025Read More
Nursing Assistant
Senior Helpers National
09.2019 - 03.2020Read More
Customer Service Representative
Alphabroder
10.2017 - 08.2019Read More
Customer Care Representative
Bed Bath & Beyond
01.2014 - 10.2017Read More
Catholic Charties
CNA Hha
Read More
Pembroke High School
High School Diploma
Read More