CARISSA SIMSHAUSER
Park Hills,MO
Summary
Highly enthusiastic customer service professional with 15 years client interface experience. Resourceful and consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic Sales Representative with 12 -year track record of sales success. Patient Care Test Results Customer Service Excellent Lab Practices Lab Equipment Maintenance Certified Nursing Assistant Certified Phlebotomy Technician Phlebotomy Knowledge Medical Laboratory Excellent Communication Skills Clinical Laboratory Laboratory Equipment
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Patient Access Representative
Parkland Health Center
01.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Piece work
Betallic LLC
11.2020 - Current
- Conducted quality assurance inspections on finished components and identified issues.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
- Receiving invoices, and finishing 2,000-3,000 items weekly
Chiropractic Assistant
Reiter Chiropractic
08.2018 - 03.2019
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed variety of therapies on patients, including electric muscle stimulation, massage and mechanical traction.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Inputted patient data into office's computer system using system software and checked all information for accuracy.
- Scheduled patient appointments for busy chiropractic practice
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered multi-line phone system and greeted callers enthusiastically.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Completed accurate daily report documents, memos and invoices.
- Reviewed and balanced daily bank deposits and deposit report.
- Scheduled patient appointments for busy chiropractic practice with revenues of $8000 annually
Technical Support Representative
Conduent
06.2017 - 07.2017
- Effectively managed high-volume of inbound and outbound customer calls.
- Answered constant flow of customer calls with up to 600 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
Reservation Specialist
Hilton
12.2016 - 04.2017
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Coordinated bookings for up to 20 rooms
- Assisted customers with making reservations and entered reservation details into computer system
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances
- Provided customers with information about availability and pricing
- Handled billing information over phone
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Maintained awareness of types of rooms available in different resort locations
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Owner And Operator
Nails Boutique
05.2015 - 11.2016
- Computed, recorded, and proofread data, records and reports.
- Performed heavy bank reconciliations and cash flow statements.
- Created and executed marketing/PR campaigns, including new product introductions and existing product development.
- Founded and managed Nails Boutique business, growing revenue to $50,000 in first year
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Aligned branding initiatives and sales strategies with client goals
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory
- Conducted target market research to scope out industry competition and identify advantageous trends
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
Bartender, Server, Shift Lead
Chili's Restaurant
05.2011 - 01.2015
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Recorded customer orders and repeated them back in clear, understandable manner.
- Promptly reported complaints to members of management team.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served fresh, hot food while smiling in timely manner.
- Communicated clearly and positively with co-workers and management.
- Resolved guest complaints promptly and professionally.
- Served orders to customers at windows, counters and tables.
- Maintained full knowledge of bar and menu items and made recommendations.
- Delivered quality food and beverage service to guests in responsible manner.
- Delivered food and beverage orders within established timeframes Maintained full knowledge of all menu items, contents and preparation methods.
- Maintained familiarity with latest in mixology, bar equipment and sanitation standards.
- Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
- Broke down bar after events and returned leftover liquor, glassware and banquet carts.
- Collected money and made change.
- Opened and closed bar tabs and transferred tabs to dining area.
- Processed cash, credit card and voucher payments.
- Opened and closed bar tabs and transferred tabs to dining area.
- Stopped service to any adult furnishing alcoholic beverages to minors.
- Upheld high standard of cleanliness in all work areas.
- Maintained bar stocks, replenishing daily as necessary.
- Stocked beer and wine coolers.
- Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
Customer Service Representative
StarTek
09.2010 - 02.2011
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in timely and accurate fashion.
- Maintained up-to-date records at all times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed 100's of calls daily
Education
Phlebotomy License - Phlebotomy
St. Louis School of Phlebotomy
St. Louis, Mo2017
Associate of Applied Science - Cosmetology
Aveda Institute Austin
2014
CNA License - Applied Health
Unitech Career Center
Bonne Terre, MO05.2007
Skills
- Outstanding customer service Customer service-oriented
- Innovative hairstyling techniques Goal-oriented
- Quick learner Excellent communication skills
- Computer expertise Excellent Upselling Skills
- Marketing familiarity Internet savvy
- Hospitality expertise Telecommunication skills
- Strong organizational skills Adaptive team player
- Active listening skills High customer service standards
- Seasoned in conflict resolution Employee relations specialist
- Strong problem solving ability
- Courteous demeanor Negotiation competency
- Energetic work attitude Telecommunications knowledge
- Top sales performer
- Telephone inquiries specialist
- Customer service expert
- Professional bedside manner
- Venipuncture/blood draw expert
- BAC screening/drug screen collection understanding
- BAC screen/drug screen collecting
- Laboratory Equipment
- Patient Care
- Certified Nursing Assistant
- Certified Phlebotomy Technician
- Medical Terminology
- Phlebotomy Knowledge
- Excellent Communication Skills
- Medical Terminology Knowledge
- Payment Processing
- Till Counting
- Determination Rendering
- Patient Registration
- Diagnostic Codes
- Demographics Information
- Team Leadership
- Eligibility Determinations
- Customer Satisfaction
- Electronic Health Records Systems
- Insurance Company Knowledge
- System Updating
- Patient Health Information Access
- Insurance Form Processing
- Registration Coordination
- Patient Admission
- Insurance Verification
- Financial Recordkeeping
- Registration Processing
- Money Handling
- Encryption Software
- Regulatory Compliance
- Phone and Email Etiquette
- Medical Services Administration
- Patient Contact
- Team Collaboration
- Multi-Line Telephone Systems
- Information Collection
- Complaint Processing
- Accounts Payable and Accounts Receivable
- Verbal and Written Communication
- Admitting Coordination
- PCI (Payment Card Industry)
- Fee Collection
- Paging Systems
- Insurance Billing
- Appointment Confirmation
- Outbound Calling
- Medical History Documentation
- Vital Statistics Documentation
- Clerical and Filing Support
- Spreadsheet Tracking
- Interpreting Physician Orders
- Punctual and Hardworking
- Medical Transcription
- Reading Comprehension
- 50 WPM Typing Speed
- Reliability and Dedication
- Professional Bedside Manner
- Collection Management
- Patient Interviewing Skills
- Program Eligibility
- Deductible Collection
- Payment Calculation
- Medical Filing
- Explaining Instructions
- Risk Management Assessments
Accomplishments
- Achieved highest Aveda Institute product sales of My Class.
- Student of the week numerous times for Product and Service Tickets.
- Exceeded corporate target for customer satisfaction for 4 months in a row.Customer Service Sales Product Sales Multi-tasking Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
- Consistently generated additional revenue through skilled sales techniques.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Certification
- Certified Nursing Assistant
- Certified Phlebotomy Technician
Timeline
Lead Patient Access Representative
Parkland Health Center
01.2022 - Current
Piece work
Betallic LLC
11.2020 - Current
Chiropractic Assistant
Reiter Chiropractic
08.2018 - 03.2019
Technical Support Representative
Conduent
06.2017 - 07.2017
Reservation Specialist
Hilton
12.2016 - 04.2017
Owner And Operator
Nails Boutique
05.2015 - 11.2016
Bartender, Server, Shift Lead
Chili's Restaurant
05.2011 - 01.2015
Customer Service Representative
StarTek
09.2010 - 02.2011
Phlebotomy License - Phlebotomy
St. Louis School of Phlebotomy
Associate of Applied Science - Cosmetology
Aveda Institute Austin
CNA License - Applied Health
Unitech Career Center
- Certified Nursing Assistant
- Certified Phlebotomy Technician
Similar Profiles
Noriebec BucaNoriebec Buca
MEDICAL LABORATORY SCIENTIST II at Parkland Health CenterMEDICAL LABORATORY SCIENTIST II at Parkland Health Center
Laysha DominguezLaysha Dominguez
Patient Access Representative at Parkland Health CenterPatient Access Representative at Parkland Health Center
Jennifer PorterJennifer Porter
LPN Dialysis at Parkland Health CenterLPN Dialysis at Parkland Health Center