Carissa Soles
Bath,NY
Summary
Compassionate Day Habilitation Aide with background in providing support to individuals with developmental disabilities. Experience includes facilitating daily living skills training and implementing individualized treatment plans. Strengths consist of strong communication skills, patience, and ability to handle stressful situations effectively. Previous work has resulted in improved social interaction skills and self-sufficiency among clients served.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Day Habilitation Aide
Pathways, Inc
Corning, NY
08.2025 - Current
- Taught daily goals to individuals with intellectual and developmental disabilities in community settings.
- Assisted individuals with daily activities and personal care tasks to promote independence.
- Guided individuals in developing self-sufficiency strategies.
- Transportation
Certified Nursing Assistant
Absolut Care of Three Rivers
Painted Post, NY
10.2015 - 08.2018
- Provided compassionate care in a nursing home setting
- Cared for 11 elderly patients daily, ensuring their comfort and well-being
- Assisted residents with personal hygiene to promote dignity and health
- Assisted residents with activities of daily living
- Provided patients/residents with care and companionship
- Monitored vital signs
- Served meals
Sales Representative/Customer Service
Sitel
Corning, NY
08.2013 - 04.2015
- Engaged with customers via live chat to address inquiries and resolve issues
- Provided friendly and professional customer assistance to enhance satisfaction
- Assisted customers with questions
- Processed orders and customer transactions
- Managed customer account details and updates to ensure accurate records
- Assisted with technical support duties
Crew Member
McDonalds
Bath, NY
07.2012 - 07.2014
- Worked in a high pressure environment
- Maintained quality control
- Helped train new employees
- Worked the cash register
- Communicated with customers
- Helped customers with orders
- Packed customer orders efficiently for easy transport
- Prepared food items according to standard recipes
- Displayed a friendly demeanor to enhance customer experience
Education
Phlebotomy (Certification) -
GST BOCES
Elmira, NY12-2023
Diploma -
Haverling High School
Bath, NYCosmetology (Wildwood Tech) -
Hornell, NYSkills
- Individual support
- Daily living
- Computer skills
- Time management
- Call center operations
- Communication skills
- Customer assistance
- Customer service
- Medical terminology knowledge
- Organizational skills
- Sales techniques
- Specimen processing
- Vital Signs
- Team Building
- First aid and CPR
- Skill building
- Personal hygiene assistance
Certification
Certified Phlebotomy Technician December 2023 to Present, CPR Certification
Timeline
Day Habilitation Aide
Pathways, Inc
08.2025 - Current
Certified Nursing Assistant
Absolut Care of Three Rivers
10.2015 - 08.2018
Sales Representative/Customer Service
Sitel
08.2013 - 04.2015
Crew Member
McDonalds
07.2012 - 07.2014
Phlebotomy (Certification) -
GST BOCES
Diploma -
Haverling High School