Carissa Taylor
Zanesville,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Cracker Barrell Old Country Store
05.2022 - Current
- Responded to guest requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional guest service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Stocked, Reset and Replenished our brand and products
Customer Service Representative
Panera Bread
02.2018 - 03.2020
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service and menu changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
POCT
Licking Memorial Health Systems
02.2017 - 01.2018
- Documentation and well-being for each of our patients.
- Cultivated interpersonal skills by building positive relationships with others.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Vitals and Room checks
Nurse Aide
Chapel Grove Inn
09.2009 - 02.2014
- Maintained and organized guest rooms and communal spaces to minimize environmental and safety hazards.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Kept accurate records of patients' care, condition, and progress.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
High School Diploma -
Licking County Christian Academy
Heath, OH06-2008
Skills
- Retail sales customer service
- Positive and professional
- Sales expertise
- Adaptive team player
- High-energy attitude
- Problem resolution
Timeline
Customer Service Representative
Cracker Barrell Old Country Store
05.2022 - Current
Customer Service Representative
Panera Bread
02.2018 - 03.2020
POCT
Licking Memorial Health Systems
02.2017 - 01.2018
Nurse Aide
Chapel Grove Inn
09.2009 - 02.2014
High School Diploma -
Licking County Christian Academy
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