Carissa Taylor
Zanesville,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Cracker Barrell Old Country Store
Zanesville, OH
05.2022 - Current
- Responded to guest requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional guest service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Stocked, Reset and Replenished our brand and products
Customer Service Representative
Panera Bread
Heath, OH
02.2018 - 03.2020
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service and menu changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
POCT
Licking Memorial Health Systems
Newark, OH
02.2017 - 01.2018
- Documentation and well-being for each of our patients.
- Cultivated interpersonal skills by building positive relationships with others.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Vitals and Room checks
Nurse Aide
Chapel Grove Inn
Heath, OH
09.2009 - 02.2014
- Maintained and organized guest rooms and communal spaces to minimize environmental and safety hazards.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Kept accurate records of patients' care, condition, and progress.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
High School Diploma -
Licking County Christian Academy
Heath, OH06-2008
Skills
- Retail sales customer service
- Positive and professional
- Sales expertise
- Adaptive team player
- High-energy attitude
- Problem resolution
Timeline
Customer Service Representative
Cracker Barrell Old Country Store
05.2022 - Current
Customer Service Representative
Panera Bread
02.2018 - 03.2020
POCT
Licking Memorial Health Systems
02.2017 - 01.2018
Nurse Aide
Chapel Grove Inn
09.2009 - 02.2014
High School Diploma -
Licking County Christian Academy