Reliable Leadership Professional successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 years of management performance.
Hi, I’m
Carissa Voelker
York,PA
Summary
Overview
16
years of professional experience
Work History
ThredUpMechanicsburg, PA
Area Manager
09.2019 - 08.2022
Job overview
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Drove revenues and team morale by developing and deploying sales contests.
NORCAL GroupMechanicsburg, PA
National Operations Technician
12.2018 - 07.2019
Job overview
- Provide professional, timely customer service to internal and external clients via phone and written correspondence as necessary
- Work with internal and external customers in professional and courteous manner while observing discretion and confidentiality at all times
- Process Loss Runs, Claims Histories, Credentialing Letters, Proof of Insurance:
- Review customer issues concerning loss runs and third-party loss history letters
- Documented correspondence with associated details and assigned follow-up work to staff members.
- Refer clients to appropriate Claims representative for additional report details
- Inform internal and external customers on NORCAL’s quality service procedures for handling loss runs and third-party loss history letters
ChewyMechanicsburg, PA
Learning Program Specialist
10.2017 - 12.2018
Job overview
- Utilizing Adobe Suite of products, created training deliverables, signage and templates for instructor led classes
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Designed onboarding program for new leadership
- Assisted in development of E-Learning modules for use within entire company
- Authored and edited signage and communications to be “audience ready“
- Assisted in filming of demonstrations of tasks and operations to create web-based trainings
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
WalgreensYork, PA
Store Manager
05.2006 - 08.2017
Job overview
- Managed $15M, 20-35—employee high volume location, and directed all departments
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Multi-unit oversight across 2 states
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
Education
University of Nevada Las VegasLas Vegas, NV
Bachelor of Arts from Playwriting And Screenwriting
12.2005
University Overview
Skills
- Policy Development and Enforcement
- Sales Promotion
- Performance Monitoring and Evaluation
- Financial Statement Review
- Department Oversight
- Management Training
- Business Leadership
- Focus and Follow-Through
- Hiring and Onboarding
- Originality and Creativity
- Overseeing Fundraising
Timeline
Area Manager
ThredUp
09.2019 - 08.2022
National Operations Technician
NORCAL Group
12.2018 - 07.2019
Learning Program Specialist
Chewy
10.2017 - 12.2018
Store Manager
Walgreens
05.2006 - 08.2017
University of Nevada Las Vegas
Bachelor of Arts from Playwriting And Screenwriting
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