Carissa Vogt
Findlay,OH
Summary
Dynamic and results-oriented professional with a proven track record at Pilot Travel Center Flying J, adept in handling escalated customer issues and enhancing team performance. Excelled in material handling and fostering team collaboration, significantly improving worksite efficiency and customer satisfaction. Demonstrates a strong willingness to learn and exceptional attention to detail, driving continuous improvement and safety awareness.
Overview
23
23
years of professional experience
Work History
Laborer
DHL Supply Chain
Findlay, OH
03.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Shift Manager
Pilot Travel Center Flying J
Beaverdam, OH
06.2013 - 02.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
Shift Manager
La Charrita
Findlay, OH
05.2002 - 02.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
No, Attended Two Years - Business/Nursing
Rhodes State College
Lima, OHSkills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Time management
- Job site cleanup
- Punctual and reliable
- Customer service
- Job site safety
- Material handling
- Truck loading and unloading
- Job site organization
- Safety procedures
- Hand-eye coordination
- Team collaboration
- Endurance and stamina
- Team player
Timeline
Laborer
DHL Supply Chain
03.2022 - Current
Shift Manager
Pilot Travel Center Flying J
06.2013 - 02.2019
Shift Manager
La Charrita
05.2002 - 02.2013
No, Attended Two Years - Business/Nursing
Rhodes State College