Carissa Williams
Williamsburg,VA
Summary
Experienced Data Entry professional with a strong background in healthcare and administrative support. Skilled in adhering to HIPAA compliance guidelines, executing medical office procedures, and efficiently processing insurance claims. Known for meticulous attention to detail and a steadfast commitment to maintaining accurate records, ultimately contributing to the improvement of patient care.
Overview
11
11
years of professional experience
Work History
Patient Monitor Technician
Sentara Healthcare
02.2023 - 07.2024
- Supported RNs by monitoring vital signs and utilized data entry skills by maintaining accurate patient charts, ensuring high-quality care
- Adhered to HIPAA guidelines, effectively documenting patient information to protect privacy
- Built strong patient relationships, establishing high standards of customer service
- Meticulously maintained electronic health records, ensuring data accuracy and compliance with healthcare regulations for optimal patient care
Notary Public (Remote)
NotaryCam
12.2018 - 07.2023
- Verified signers' identities using knowledge-based analysis, ensuring compliance and security
- Facilitated signing of crucial documents like contracts and wills, enhancing process efficiency
- Delivered excellent customer service while handling administrative tasks, improving client satisfaction
- Led remote notarization sessions, ensuring legal compliance and document integrity while streamlining the signing process for high-value contracts
Sales Representative /Sales and Marketing Representative
Bluegreen Vacations
12.2016 - 10.2022
- Identified potential customers through various channels, contributing to sales growth
- Developed and maintained customer relationships, driving significant revenue increases
Customer Service Representative - (Remote)
Sykes Enterprises Turbo Tax
04.2017 - 10.2018
- Handled high call volumes, resolving customer issues, leading to increased satisfaction rates
- Processed contract forms, change of address records, and service discontinuance orders
- Streamlined customer support processes, reducing average call time while maintaining high satisfaction rates for TurboTax users
Server / Customer Service
Cracker Barrel
07.2015 - 09.2017
- Utilized POS system for accurate order entry and data management, ensuring seamless transactions
- Delivered food and beverages promptly, enhancing customer satisfaction in a fast-paced setting
- Recommended menu items and addressed customer inquiries, boosting sales and customer loyalty
- Managed daily operations, including opening/closing tasks and payment processing, ensuring smooth workflow
Supervisor
Stephanos Pizza & Subs
02.2013 - 07.2017
- Supervised daily operations, leading a team of 15; improved efficiency and staff performance
- Managed inventory and placed orders, ensuring optimal stock levels and reducing waste
- Handled scheduling and payroll, maintaining accurate records and timely payments
- Resolved customer complaints, enhancing overall satisfaction and loyalty
- Trained new employees, fostering a collaborative and productive work environment
Education
Bachelor In Health Administration - Patient Safety And Quality
Southern New Hampshire University
Hooksett, NHAssociate of Applied Science - Medical Billing and Coding
Ultimate Medical Academy
04.2024
High School Diploma -
Warhill High School
Williamsburg, VA06.2013
Skills
- Electronic Health Records
- Epic
- Communication Platforms
- Zoom
- Skype
- Google Meet
- MS Teams
- Microsoft Office
- Word
- Excel
- Outlook
- PowerPoint
- Medical Billing
- Accounts Receivable
- Collections
- Posting Payments
- Government
- Medicare
- Medicaid
- Third Party Payers
- Managed Care
- HMO
- PPO
- Insurance Verification
- Insurance Claim Processing
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- HIPAA Compliance
- Medical Coding
- ICD-10-CM
- HCPCS
- CPT
- Data Analysis
- Problem Solving
- Time Management
- Customer Relationship Management
- Conflict Resolution
- Adaptability
Timeline
Patient Monitor Technician
Sentara Healthcare
02.2023 - 07.2024
Notary Public (Remote)
NotaryCam
12.2018 - 07.2023
Customer Service Representative - (Remote)
Sykes Enterprises Turbo Tax
04.2017 - 10.2018
Sales Representative /Sales and Marketing Representative
Bluegreen Vacations
12.2016 - 10.2022
Server / Customer Service
Cracker Barrel
07.2015 - 09.2017
Supervisor
Stephanos Pizza & Subs
02.2013 - 07.2017
Associate of Applied Science - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Warhill High School
Bachelor In Health Administration - Patient Safety And Quality
Southern New Hampshire University
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