Carissa Wilhelm
Fort Valley,GA
Summary
I'm an ambitious and dynamic professional with a passion to wake up every day feeling excited about the work I do. I am responsible, dependable, and can quickly become polished in any task that is given to me. As a high-achiever, I push myself to be the best at everything I do. I may not have all the answers, but I will always find a solution within a timely manner for my employer and customers. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Media Manager/Influencer
Varies Platforms
02.2022 - Current
- Managed editorial calendars and rescheduled PR events and meetings.
- Authored fresh and engaging press releases and prepared complete press kits.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
- Led crisis communications and media relations activities in response to challenging situations.
- Created, curated and managed published content for feed and stories across social media channels.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
Personal Assistant
Independent employer
05.2021 - 01.2023
- Administered accounts and budgets. Organized and maintained appointments, incoming emails, faxes and posts, often corresponding on behalf of employer.
- Screened phone calls, inquiries and requests, and handled them when appropriate.
- Negotiated with employer often involving crucial decision-making tactics, attended meetings and ensured managements readiness and preparation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Bartender
Oasis Goodtime Emporium
04.2021 - 09.2022
- Detail-oriented and highly effective at multitasking in a competitive, high energy and fast paced environment.
- Continually provided exceptional service to any and all customers and accommodating to all those in the work environment.
- Affectively and calmly resolved situations with irate guests. Immediately informed management of any problems or unusual situations and took appropriate actions.
- Displayed a friendly, outgoing, and energetic behavior to create a warm and fun atmosphere for guests.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Service Advisor/Writer
Jeff Smith Chrysler Dodge
08.2020 - 05.2021
- Greeting customers and scheduling service appointments. Cataloguing customers concerns and comments. Writing service orders and descriptions of problems and repairs. Selling maintenance and repair orders to customers to increase effective labor rate and earn the company more money.
Service Advisor/Writer
Five Star Ford
03.2020 - 08.2020
- Greeting customers and scheduling service appointments. Cataloguing customers concerns and comments. Writing service orders and descriptions of problems and repairs. Selling maintenance and repair orders to customers to increase effective labor rate and earn the company more money.
Service Advisor
Five Star Chevrolet Cadillac
05.2019 - 03.2020
- Greeting customers and scheduling service appointments. Cataloguing customers concerns and comments. Writing service orders and descriptions of problems and repairs. Selling maintenance and repair orders to customers to increase effective labor rate and earn the company more money.
Server
Red Lobster
09.2018 - 05.2019
- Taking orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning.
Emergency Dispatcher
GEICO
11.2017 - 08.2018
- Responsible for figuring out where motorists are stranded and collect details about their disabled vehicles. Then, send out emergency road technicians to start up vehicles or tow them to garages for repair.
Server
My Thai and Sushi
03.2017 - 11.2017
- Taking orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning.
Bookkeeper/Office Manager
McDonald Automotive
07.2015 - 11.2016
- Skills Used Attention to Detail Bank Deposits Computer capability Communications Microsoft Office capability Mathematics capability
Medical Scribe
Middle Georgia Orthopedics
10.2015 - 03.2016
- Skills Used Typing of average 55 wpm Communication skills Accurate attention to detail Multi-tasking
Education
Specialist Certificate - Microsoft Office Applications
Central Georgia Technical College
Macon, GA01.2015
GED -
Central Georgia Technical College
Macon, GA01.2014
Skills
- Timeline preparation
- Branding support
- Analytics reporting
- Warranty processing
- Customer service and communication skills
- Billing
- Bookkeeping
- Basic accounting
- Sales expertise
- Highly reliable
- Professional appearance
- Inventory
- Training and coaching
- Budgeting expertise
- Contract administration
- Relationship building
Certification
- Microsoft Office Applications Specialist May 2015 to Present Equiped with all Microsoft offices and settings
- GA B.E.S.T. May 2015 to Present Equipped with all skills known for a working employee such as ethics, dress codes, dependability, being on time, and communications.
- Mitchell 1 October 2019 to Present
Timeline
Social Media Manager/Influencer
Varies Platforms
02.2022 - Current
Personal Assistant
Independent employer
05.2021 - 01.2023
Bartender
Oasis Goodtime Emporium
04.2021 - 09.2022
Service Advisor/Writer
Jeff Smith Chrysler Dodge
08.2020 - 05.2021
Service Advisor/Writer
Five Star Ford
03.2020 - 08.2020
Service Advisor
Five Star Chevrolet Cadillac
05.2019 - 03.2020
Server
Red Lobster
09.2018 - 05.2019
Emergency Dispatcher
GEICO
11.2017 - 08.2018
Server
My Thai and Sushi
03.2017 - 11.2017
Medical Scribe
Middle Georgia Orthopedics
10.2015 - 03.2016
Bookkeeper/Office Manager
McDonald Automotive
07.2015 - 11.2016
Specialist Certificate - Microsoft Office Applications
Central Georgia Technical College
GED -
Central Georgia Technical College
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