Carita Hatmaker

Williams Sonoma

10.2015 - 01.2025

Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Boosted sales performance by implementing effective visual merchandising and store layouts.
Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
Built relationships with customers and community to establish long-term business growth.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Achieved sales goals and service targets by cultivating and securing new customer relationships.

Summary