Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carivette Torres

Kissimmee,FL

Summary

Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.

Overview

7
7
years of professional experience

Work History

Call Center Rep/Trainer

Abra Dental
04.2021 - 12.2023
  • Maintained and adjusted patient’s accounts having 98% patient satisfaction
  • Working remote answering 150 calls a day
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Verify insurances for patient visit
  • Check in patients Collect personal information such as insurance
  • Assist patients completing medical forms and answer inquiries by phone
  • Collect necessary co-pays
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Call Center Rep

AKUMIN
02.2021 - 04.2021
  • Use necessary applications for schedule, reschedule, verify patient appointments and maintain patient flow by communicating patient arrivals or delays
  • Responsible for verifying patient active insurances during and before visits
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Patient Service Representative/referral coordinator

THE HUGHSTON CLINIC
12.2019 - 07.2020
  • Greet, check in-Check outpatients, collect personal information such as insurance cards, Ids, shot records, discharged documents; Assist patients completing medical forms and answer inquiries by phone or in person
  • Collect patient co-payments and recorded payment transactions
  • Post-visit billing input and record for back office to follow up
  • Use necessary applications for schedule, reschedule, verify patient appointments and maintain patient flow by communicating patient arrivals or delays
  • Responsible of verifying patient active insurances during and before visits
  • Use Clinical Portal software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic policy
  • Responsible for getting patient authorizations and tracking them successfully
  • Create new medical records and retrieves existing medical records by gathering appropriate charts and contents; assign and recording new record numbers; verifying existing records; inputting and recording locations; delivering records
  • Responsible of maintain patient confidentiality by keeping chart records safe
  • Keep health care providers informed by communicating availability or unavailability of the record, correct and communicate problems according to established procedures
  • Process and verify every patient insurance make sure insurance is active and find deductibles, Copays, out of pocket cost
  • Review and upload all referrals and call insurance to get AUTH and patients.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Patient Service Representative/Insurance Verification

IMA MEDICAL GROUP
04.2018 - 09.2019
  • Greet, check in-Check outpatients, collect personal information such as insurance cards, Ids, shot records, discharged documents; Assist patients completing medical forms and answer inquiries by phone or in person
  • Collect patient co-payments and recorded payment transactions
  • Post-visit billing input and record for back office to follow up
  • Use necessary applications for schedule, reschedule, verify patient appointments and maintain patient flow by communicating patient arrivals or delays
  • Responsible for verifying patient active insurances during and before visits
  • Use Clinical Portal software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic policy
  • Responsible for getting patient authorizations and tracking them successfully
  • Create new medical records and retrieves existing medical records by gathering appropriate charts and contents; assign and recording new record numbers; verifying existing records; inputting and recording locations; delivering records
  • Responsible of maintain patient confidentiality by keeping chart records safe
  • Keep health care providers informed by communicating availability or unavailability of the record, correct and communicate problems according to established procedures
  • Process and verify every patient insurance make sure insurance is active and find deductibles, Copays, out of pocket cost
  • Answer over 700 calls daily that come into the office.

Patient Service Representative

Osceola Community Health Services
10.2017 - 04.2018
  • Greet, check in-Check outpatients, collect personal information such as insurance cards, Ids, shot records, discharged documents; Assist patients completing medical forms and answer inquiries by phone or in person
  • Collect patient co-payments and recorded payment transactions
  • Post-visit billing input and record for back office to follow up
  • Use necessary applications for schedule, reschedule, verify patient appointments and maintain patient flow by communicating patient arrivals or delays
  • Responsible of verifying patient active insurances during and before visits
  • Use Clinical Portal software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic policy
  • Responsible for getting patient authorizations and tracking them successfully
  • Create new medical records and retrieves existing medical records by gathering appropriate charts and contents; assign and recording new record numbers; verifying existing records; inputting and recording locations; delivering records
  • Responsible of maintain patient confidentiality by keeping chart records safe
  • Keep health care providers informed by communicating availability or unavailability of the record, correct and communicate problems according to established procedures.

Cashier

Universal Studios
10.2016 - 12.2017
  • Provider of optimized customer service to parks visitors
  • Extensive knowledge of handling cash, cash processing and other monetary services
  • Understanding of company laws, guidelines and compliances, and how to utilize them to the benefit of both customers and company
  • Strong communication skills, using several channels to provide services and keeping customers and park officials up to date
  • Good presentation skills, enhancing ability to present a portfolio in strong, positive light.

Education

No Degree - Aviation Management

Inter American University of Puerto Rico Bayamon
Bayamon, PR

High School -

Dr. Santiago Veve Calzada, Fajardo PR
05.2011

Skills

  • Bilingual
  • Excellent work ethic
  • Highly dependable and trustworthy
  • Positive and friendly
  • Problem solving skills
  • Medical Record skills
  • Multitasking Skills
  • Experienced and Self-motivated professional with over 12 years of experience providing outstanding customer service to diverse environments and public Bringing forth valuable industry experience and passion for patients Adept at accomplishing multiple tasks simultaneously and working well under pressure Highly Organized, analytical thinker with strong communication skills Prideful of being driven by accomplishing goals and going above beyond after taking responsibilities on a task
  • Curriculum Planning
  • Lesson Planning
  • Program Management
  • Online Instruction

Timeline

Call Center Rep/Trainer

Abra Dental
04.2021 - 12.2023

Call Center Rep

AKUMIN
02.2021 - 04.2021

Patient Service Representative/referral coordinator

THE HUGHSTON CLINIC
12.2019 - 07.2020

Patient Service Representative/Insurance Verification

IMA MEDICAL GROUP
04.2018 - 09.2019

Patient Service Representative

Osceola Community Health Services
10.2017 - 04.2018

Cashier

Universal Studios
10.2016 - 12.2017

No Degree - Aviation Management

Inter American University of Puerto Rico Bayamon

High School -

Dr. Santiago Veve Calzada, Fajardo PR

Similar Profiles

CREATE PROFILE
Carivette Torres