Carizma Gore
New Haven
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Student Worker
Southern Connecticut State University Card Office
12.2023 - Current
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Exceeded expectations in work-study role by completing tasks ahead of deadlines consistently, earning praise from supervisors.
- Regularly communicated with management to provide feedback and updates.
- Collaborated with team members to develop strategies in increasing customer satisfaction.
- Completed research, compiled data, and assisted in timely reporting.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Took meeting notes and compiled paperwork to support department.
- Addressed and resolved customer complaints to establish trust and increase loyalty.
- Trained new employees to apply best practices and comply with store policies and procedures.
- Improved communication between students and administration by serving as a liaison during student council meetings or other official functions where representation was needed.
Team Member
Shake Shack
04.2021 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified all merchandise was properly priced and labeled.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education
No Degree - English Creative Writing Minor in Criminal Justice
Southern Connecticut State University
New Haven, CT05.2026
High School Diploma -
Waterbury Career Academy
Waterbury, CT06.2022
Skills
- Fast Learner
- Teamwork and Collaboration
- Problem-Solving
- Friendly and Professional
- Organized and Efficient
- Attention to Detail
- Leadership Qualities
- Team Collaboration
- Flexible Schedule
- Computer Skills
- Customer Service
- Student Engagement
- Work Planning and Prioritization
- Team Development
- Deadline Adherence
- MS Office
- Administrative Support
- Social Media Posting
- Office Support
- Performance Improvement
Timeline
Student Worker
Southern Connecticut State University Card Office
12.2023 - Current
Team Member
Shake Shack
04.2021 - 08.2023
No Degree - English Creative Writing Minor in Criminal Justice
Southern Connecticut State University
High School Diploma -
Waterbury Career Academy
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