Carizza Mozo
Falls Church,VA
Summary
Dynamic professional offering over 6 years of experience and a proven track record of enhancing facility operations through expert quality assurance, and clinical and technical support. Skilled in coaching and training, with a knack for interpersonal communication, An individual who excels in process improvement and customer relations. Proficient in EPIC and WebPT, with an aptitude for adaptability that ensures seamless patient and administrative coordination.
Overview
7
7
years of professional experience
1
1
Certification
Work History
On Site Specialist - Endoscopy
Stryker
02.2020 - Current
- Serve as a company liaison with customers for administrative, technical, and clinical matters for facility operations related to surgical cases.
- Conduct and deliver training to new employees and product in-services at client sites.
- Demonstrate extensive knowledge of multi-specialty instrumentation and serve as a resource for the Sterile Processing Department and Operating room staff.
Sr. Patient Services Coordinator
PT Solutions Physical Therapy
01.2018 - 01.2020
- Administrator in charge of assisting 5 different clinics, both private and Hospital partnered clinics, to ensure front office operations run accordingly.
- Provided training on administrative tasks and in different patient registry software such as EPIC and WebPT.
- Contacted insurance company to verify patient coverage before visit.
- Investigated, triaged, and resolved patient issues to encourage positive experiences during patient visits.
Education
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VASkills
- Quality Assurance
- Clinical Support
- Coaching and Training
- Process Improvement
- Interpersonal Communication
- Customer Relations
- Proficient in EPIC, WebPT, and SPM
- Electronics troubleshooting
- Adaptability and Flexibility
Certification
- Certified Registered Central Service Technician - 2020 - current
Timeline
On Site Specialist - Endoscopy
Stryker
02.2020 - Current
Sr. Patient Services Coordinator
PT Solutions Physical Therapy
01.2018 - 01.2020
Associate of Science - Business Administration
Northern Virginia Community College
Similar Profiles
Steven LopezSteven Lopez
Onsite Specialist at StrykerOnsite Specialist at Stryker
Austin GilyardAustin Gilyard
Surgical Skills Lab Supervisor at StrykerSurgical Skills Lab Supervisor at Stryker
Oliver LlewellynOliver Llewellyn
Senior Trade Compliance Analyst at StrykerSenior Trade Compliance Analyst at Stryker
Jeannie KussmanJeannie Kussman
Senior Supervisor Customer Service at StrykerSenior Supervisor Customer Service at Stryker
Jennifer KatzJennifer Katz
Travel Registered Nurse at MedStar Georgetown University HospitalTravel Registered Nurse at MedStar Georgetown University Hospital