Carkey Smith
Harpers Ferry,WV
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Heart And Vascular Specialists
Leesburg , VA
2022.01 - Current
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed and filed financial documentation for accounting purposes.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed over 50 patient calls per day.
Member Service Representative
Navy Federal Credit Union
Winchester , VA
2021.11 - 2022.01
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Managed on average 60 calls per day.
Patient Access Specialist
Shenandoah Community Health System
Martinsburg , WV
2021.04 - 2021.11
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Answered and directed over 100 calls daily.
Call Center Agent
Hollywood Casino At Charles Town Races
Charles Town , WV
2020.10 - 2021.04
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained on average, call intake of over 60 calls per day.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
High School Diploma -
Washington High School
Charles Town, WV05.2019
Skills
- Customer Complaint Resolution
- Data Research and Analysis
- Telephone Etiquette
- Positive Attitude and Energetic
- Computer Proficiency
- Call Answering and Routing
- Greeting and Seating Clients
- Data Confirmation
- Information Updates
- Inquiry Requests
- Reminder Calls
- Patient Correspondence
- File and Records Management
- Referral Verification
- Google Calendar
- ID Verification
Timeline
Front Desk Receptionist
Heart And Vascular Specialists
2022.01 - Current
Member Service Representative
Navy Federal Credit Union
2021.11 - 2022.01
Patient Access Specialist
Shenandoah Community Health System
2021.04 - 2021.11
Call Center Agent
Hollywood Casino At Charles Town Races
2020.10 - 2021.04
High School Diploma -
Washington High School
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