Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carl Baguidy

Elmont,NY

Summary

Dynamic leader with a proven track record at Amazon Fresh, enhancing operational efficiency and team performance. Skilled in PeopleSoft HR Management and effective communication, I excel in strategic execution and high-pressure environments, driving significant improvements in customer satisfaction and store culture.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Amazon Fresh
Oceanside, NY
02.2022 - Current
  • Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development
  • Delegate effectively to drive exceptional results in your stores, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees
  • Maintain a positive employee culture built on Customer Obsession and Amazon’s Leadership Principles
  • Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems
  • Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store
  • Perform store walks and engage with associates on the floor, modeling behaviors of success and jumping in to fulfill associate activities when needed to provide a great customer experience or develop others
  • Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store

Assistant Store Manager

Lowe’s
Garden City, NY
10.2020 - 02.2022
  • Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed
  • Planning for spikes in sales and ensuring the store has the in-stock position to support the demand
  • Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices
  • Scheduling, ordering and processing of merchandise, and managing employees
  • Ensure all employees are trained to achieve their highest potential
  • Creates and maintains a culture of winning that resonates with associates
  • Ensures consistency of merchandising execution and operational processes within the store
  • Support, mentor, and motivate your salaried and hourly workforce
  • Lead large-scope projects with store, district and regional impact

Sales Manager

Macy’s
Valley Stream, NY
07.2019 - 10.2020
  • Drive and exceed sales goals by executing Macy's initiatives
  • Collaborated with the merchandising team to plan and implement sales set-up, floor moves, and merchandise placement
  • Held weekly departmental meetings with associates; discussed opportunities and identified top selling associates
  • Reviewed and utilized reports; implemented action plans focusing on deficient areas
  • Reviewed & utilized Associate Scorecards to provide recognition; develop and communicate strategies to improve results
  • Maintained high customer readiness standards; deliver a clean, neat and easy to shop store environment
  • Provided a safe working environment for both associates and customers

Assistant Store Manager

Sears Holding Corporation
Valley Stream, NY
12.2016 - 07.2019
  • Attract, hires and on-boards store staff as measured by appropriate performance scorecard
  • Lead the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage
  • Executes customer focused strategies through customer surveys
  • Creates and maintains a culture of winning that resonates with associates
  • Monitors and reacts to profitable revenue opportunities for the store
  • Ensures that the store operates in full compliance with applicable laws, regulations and company ethics policies
  • Ensures consistency of merchandising execution and operational processes within the store
  • Provides a safe working environment for both associates and customers

Pharmacy Technician Trainee

CVS Pharmacy
Elmont, NY
05.2015 - 11.2015
  • Promoted a healthier lifestyle by engaging customers to learn about their health and medication
  • Logged prescriptions into our database
  • Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level
  • Increased my familiarity of various medicines and medical terms
  • Maintains records by recording and filing physicians' orders and prescriptions

Manager

Sears Holding Corporation
Valley Stream, NY
05.2013 - 12.2014
  • Execute excellent customer service to ensure that each customer is truly satisfied in his or her experience
  • Managed human resources processes in staffing, and training
  • Supervised a team of associates who provide exemplary selling and service for customers
  • Implement a clean and safe work environment for customers and associates
  • Utilize technology to make work and customer experience easier

Sales Associate

Sears Holding Corporation
Valley Stream, NY
06.2012 - 05.2013
  • Identified customer needs and provided appropriate solutions to problems
  • Met and exceeded associate performance standards consistently
  • Maintained current knowledge of merchandise lines, product features, benefits, availability
  • Completed required training in the expected time frame
  • Completed and achieved monthly sales goals

Assistant Computer Technician

LIU Post
Brookville, NY
12.2010 - 09.2011
  • Maintained and repaired equipment
  • Troubleshooting a variety of computer issues
  • Installing hardware and software systems

Education

B.S. - Health Science

Queens College
Flushing, NY
12.2020

Skills

  • PeopleSoft HR Management
  • Brass Ring Solutions
  • Performance Metrics Dashboard
  • Proficiency in Microsoft Office programs (Word, Excel,
    PowerPoint, Outlook)
  • Effective Communication Skills
  • Strong Organizational Abilities
  • Data Analysis Expertise
  • Collaborative Leadership
  • Strategic Plan Execution
  • High-Pressure Performance
  • Meticulous Attention to Detail
  • Independent Driver
  • Operational Efficiency
  • Effective Deadline Management
  • Business development and planning
  • Performance evaluations
  • Store opening and closing
  • Inventory control
  • POS systems operations
  • Staff scheduling
  • Loss prevention
  • Customer service and engagement
  • Hiring and training
  • Work Planning and Prioritization
  • Team building and leadership

Timeline

Assistant Store Manager

Amazon Fresh
02.2022 - Current

Assistant Store Manager

Lowe’s
10.2020 - 02.2022

Sales Manager

Macy’s
07.2019 - 10.2020

Assistant Store Manager

Sears Holding Corporation
12.2016 - 07.2019

Pharmacy Technician Trainee

CVS Pharmacy
05.2015 - 11.2015

Manager

Sears Holding Corporation
05.2013 - 12.2014

Sales Associate

Sears Holding Corporation
06.2012 - 05.2013

Assistant Computer Technician

LIU Post
12.2010 - 09.2011

B.S. - Health Science

Queens College

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Carl Baguidy