Summary
Overview
Work History
Education
Skills
Timeline
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Carl Benedict

Winsted

Summary

Dynamic Regional Manager with a proven track record at enhancing team performance through strategic planning and effective staff training. Achieved significant customer satisfaction improvements and streamlined operations, resulting in increased efficiency. Adept at leadership development and vendor management, fostering a culture of accountability and continuous improvement. Experienced with all facets of A&M, but specializing in cultural integration and team absorption.

Overview

20
20
years of professional experience

Work History

Regional Manager

Massachusetts Fire Technologies
01.2019 - 03.2025


  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication.
  • Established and maintained operational standards for 3 locations.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
  • Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.

Operations Manager

Greenwoods Janitorial
03.2017 - 12.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Operations Manager

Benedict Cleaning Service
06.2005 - 02.2017


  • Increased profit by streamlining operations
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

BBA - Business Administration And Management

Duluth Business University
Duluth, MN

Skills

  • Staff training and development
  • A&M
  • Goals and performance
  • New business development
  • Personnel management
  • Cost reduction
  • Operational oversight
  • Personnel oversight
  • Customer and vendor relations
  • Regional planning
  • Leadership development
  • Policies and procedures
  • Client relationship building
  • Team development
  • Goal setting and performance metrics

Timeline

Regional Manager

Massachusetts Fire Technologies
01.2019 - 03.2025

Operations Manager

Greenwoods Janitorial
03.2017 - 12.2018

Operations Manager

Benedict Cleaning Service
06.2005 - 02.2017

BBA - Business Administration And Management

Duluth Business University

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Carl Benedict