Summary

Overview

Work History

Education

Skills

Languages

References

Timeline

Winglise Amazan Pierre

Raynham,MA

Summary

Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.

Overview

3

3

years of professional experience

Work History

CUSTOMER SERVICE

Digicel Group

Port Au Prince, Ouest

06.2016 - 12.2018

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Planned and completed group projects, working smoothly with others.
Maintained schedule of class assignments to meet deadlines.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Understood and followed oral and written directions.
Collaborated with others to discuss new opportunities.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Answered numerous calls per shift to assist with customer questions and concerns.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted with customer requests and answered questions to improve satisfaction.

Education

Some College (No Degree) - Nursing

Mission Bon Samaritain International School of Nur

Delmar, HAITI

Skills

Computer Skills
Sales Closing
Microsoft Office
Customer Service Excellence
Customer Account Management

Policies and Procedures Adherence
Work Prioritization
Complaint Resolution
Problem Resolution
Customer Service

Languages

English

Native/ Bilingual

French

Native/ Bilingual

References

References available upon request.

Timeline

CUSTOMER SERVICE

Digicel Group

06.2016 - 12.2018

Some College (No Degree) - Nursing

Mission Bon Samaritain International School of Nur