Carl Brooks

Work History

Miller Auto Group

Grand Rapids, MI

04.2020 - 10.2022

Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Organized promotional events and interacted with community to increase sales volume.
Trained new and existing staff members in various financial procedures to prepare for job requirements.
Created organizational structures to improve accounting and finance functions.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Select Auto Group LLC

06.2018 - 03.2020

Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
Organized promotional events and interacted with community to increase sales volume.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Auto West

Allegan, MI

09.2016 - 02.2018

Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
Resolved customer issues quickly to close deals and boost client satisfaction.

Auto West

08.2012 - 08.2016

Trained new and existing staff members in various financial procedures to prepare for job requirements.
Created organizational structures to improve accounting and finance functions.
Executed vendor setup and payment, administration of bank accounts and account reconciliations.
Increased revenue by assisting with operations management, sales and marketing efforts.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.