Carl Burts
Summary
Dynamic and results-oriented professional with a proven track record in project management and customer service, honed through internships at CoBank and the Illinois Department of Public Health. Excelled in a competitive training program at Greenwood Project, demonstrating adaptability and a strong work ethic. Skilled in MS Office and recognized for exceptional team collaboration and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Human Resources Intern
Illinois Department Of Public Health
08.2023 - Current
- Helped with recruitment by posting job openings.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Operations/ Customer Service Intern
CoBank
07.2022 - 08.2022
- Listened to QA calls to help assist and improve protocol on phone calls with customers
- Shadowed different teams within the Operations floor
- Updated procedures for customer service team within cash and loan management
- Participated in meetings for Operations
Scholar
Greenwood Project
05.2022 - 06.2022
- Participated in a 4-week intensive training to learn the skills to succeed in a financial internship
- Pitched an investment stock in collaboration with other scholars for an end of summer stock pitch competition
- Networked with industry professionals from CITADEL, BMO, Peak 6 in weekly Lunch and Learns
Education
Master of Arts - Communication
University of Illinois At Springfield
Springfield, IL05-2025
Bachelor of BS - Communication
University of Illinois at Springfield
Springfield05.2023
Skills
- MS Office
- Team Player
- Project Management
- Digital Marketing
- Coachable
- Adaptability
- Canva
- Strong Work Ethic
- Customer Service
Extracurricular Activities
Men of Color Initiative, Student Ambassador/Student Worker Black Male Collegiate Society, Inductee, Past Secretary, Past Vice President, Current President Phi Beta Sigma Fraternity Inc., Mu Eta Chapter, Member, Past President, Current Treasurer Students Activity Committee, Diversity Coordinator
Timeline
Human Resources Intern
Illinois Department Of Public Health
08.2023 - Current
Operations/ Customer Service Intern
CoBank
07.2022 - 08.2022
Scholar
Greenwood Project
05.2022 - 06.2022
Master of Arts - Communication
University of Illinois At Springfield
Bachelor of BS - Communication
University of Illinois at Springfield
Similar Profiles
Griselle Torres, DrPH/MSWGriselle Torres, DrPH/MSW
Deputy Director at ILLINOIS DEPARTMENT OF PUBLIC HEALTHDeputy Director at ILLINOIS DEPARTMENT OF PUBLIC HEALTH
ANA VAIAANA VAIA
Health Facilities Surveillance Nurse at Illinois Department Of Public HealthHealth Facilities Surveillance Nurse at Illinois Department Of Public Health
Janeen BoyceJaneen Boyce
Storekeeper 3 at Illinois Department Of Public HealthStorekeeper 3 at Illinois Department Of Public Health