Carl Camper
Fort Lauderdale,FL
Summary
Diligent Qualified Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
18
18
years of professional experience
Work History
Qualified Supervisor
Progressive Casualty Insurance Company
07.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored staff members in their career development, sharing knowledge from years of experience in the field.
Manage Repair Representative
Progressive Casualty Insurance Company
02.2023 - Current
- Maintained an up-to-date knowledge of industry trends, regulations, and best practices in managed repairs to ensure ongoing excellence in service delivery.
- Provided exceptional support to policyholders during times of crisis, empathetically guiding them through the claims process from start to finish.
- Achieved high levels of client retention through exceptional communication and follow-up throughout the repair process.
- Identified areas for improvement within the managed repair program, recommending actionable solutions to enhance efficiency and effectiveness.
- Implemented measures to prevent fraud by verifying invoices against agreed-upon estimates and scope of work documentation before authorizing payments.
- Collaborated with other departments such as claims, underwriting, and legal teams to ensure seamless coordination during the entire repair process.
- Improved customer satisfaction by efficiently managing repair claims and coordinating with repair facilities.
- Enhanced team productivity by providing training on best practices in claim management and customer service.
National Fixed Property Representative
Progressive Casualty Insurance Company
04.2022 - 02.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Investigates insurance claims to determine the correct measure of damage.
- Manage incoming claims effectively and efficiently. Negotiate with owners and corporations to reach accurate amount owed.
- Resolve complexity Inbound Subrogation complex property claims.
- Evaluate files for final course of action such as settlement, litigation and arbitration.
- Serve as a subject matter expert to the national claims organization for property losses. Provide guidance to the claims organization as needed.
Manage Repair Representative
Progressive Casualty Insurance Company
03.2018 - 04.2022
- Maintained an up-to-date knowledge of industry trends, regulations, and best practices in managed repairs to ensure ongoing excellence in service delivery.
- Provided exceptional support to policyholders during times of crisis, empathetically guiding them through the claims process from start to finish.
- Achieved high levels of client retention through exceptional communication and follow-up throughout the repair process.
- Identified areas for improvement within the managed repair program, recommending actionable solutions to enhance efficiency and effectiveness.
- Complete accurate estimates and manage shop repairs to ensure vehicles are being repaired in a timely manner.
- Review estimates for SWE shops, and give feedback within a timely manner.
- Follow up with customers to confirm they are up to date with repairs and satisfied with quality of repairs.
ESTIMATOR ASSOCIATE
Progressive Casualty Insurance Company
05.2016 - 03.2018
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Identify and analyze moderate complex physical damage to vehicles brought into the service center.
- Appropriately identify covered and unrelated vehicle damages.
- Make appropriate repair vs. replace decisions.
- Complete estimates timely, update WebTracker appropriately, and meet site productivity goals.
- Provide clear and appropriate explanations of the estimating and repair process.
- Set clear expectations on related and unrelated damages.
- Appropriately document the file with the customer interaction and any subsequent resolution steps.
- Assist with field task to assist the MRR group. This job includes driving to multiple destinations (customers residence, job, or shop of choice) through out the day to complete estimates, total loss valuations, supplements for shops, as well as investigate damages to ensure Progressive does not pay more than what we owe.
Claims Adjuster
Progressive Casualty Insurance Company
07.2014 - 05.2016
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Manage claims to ensure excellent customer service.
- Resolve claims quickly and efficiently.
- Provide assistance when needed to team members.
- Investigate coverage, statements and damage to determine if file is SIU quality.
- Work with SIU Investigator to determine if the claim has any form of fraudulent activity.
Branch Manager
Enterprise Rent-A-Car
10.2010 - 07.2012
- Assumed responsibility to mentor, train, develop, manage and promote staff
- Prepared materials for meetings and encouraged staff participation
- Exercised authority concerning staffing, scheduling, performance appraisals, promotions, and employee salary recommendations to achieve maximum operating efficiency
- Conducted regular service skills review meetings, employee cross-training and promoted regular employee feedback
- Ensured the development of department programs to comply with internal control/audit and security policies and procedures
- Ensured account retention through quality customer service, sales and referrals by setting individual and team goals
- Assumed management responsibilities in the absence of the Branch Manager
Assistant Manager
Enterprise Rent-A-Car
05.2009 - 10.2010
Manager's Assistant
Enterprise Rent-A-Car
10.2008 - 05.2009
Manager Trainee
Enterprise Rent-A-Car
06.2007 - 10.2008
Intern
Enterprise Rent-A-Car
06.2006 - 06.2007
Education
Bachelor of Arts - Human Resource Management
Florida International University
Miami, FL12.2014
Associate of Arts -
Broward College
Davie, FL06.2004
Skills
- Oral communication skills
- Written communication skills
- Customer relations skills
- Supervisory Training
- Self-motivated
- Goal oriented
- Superior time management skills
- Prioritization skills
- Schedule development
- Priority management
- Negotiation
- Team building
- Time management abilities
- Team Leadership
- Excellent listening skills
- Probing skills
- Problem solving skills
- Training and mentoring
- Processes and procedures
Customer Service Experience
- Managed the day-to-day branch and customer service operations including research and resolution of the most complex problems
- Tracked and logged daily each customers feedback to ensure excellent customer service
- Ensured high quality of vehicles regarding safety and cleanliness
- Assertively addressed customer complaints by following up during the rental process
- Utilized strategies to strengthen customer appreciation to guarantee repeat business
Honors and Awards
- Fleet Growth Award, 02/01/11 - 07/01/12, Achieved 60% fleet growth (employee average 15%)
- Customer Service Award, 10/01/08 - 09/01/09, Maintained Service Quality Index above 80%
- Elite Event for Package Sales, 11/01/09, 10/01/10, Achieved 110 points in package sales (employee average 80 points)
- Elite Event for Managers, 10/01/10, 05/01/11, Rated the #1 manager in the region
- Employee Retention Award, 05/01/12, Recognized for retaining employees over three years
Management experience
- Assumed responsibility to mentor, train, develop, manage and promote staff
- Prepared materials for meetings and encouraged staff participation
- Exercised authority concerning staffing, scheduling, performance appraisals, promotions, and employee salary recommendations to achieve maximum operating efficiency
- Conducted regular service skills review meetings, employee cross-training and promoted regular employee feedback
- Ensured the development of department programs to comply with internal control/audit and security policies and procedures
- Ensured account retention through quality customer service, sales and referrals by setting individual and team goals
- Assumed management responsibilities in the absence of the Branch Manager
Timeline
Qualified Supervisor
Progressive Casualty Insurance Company
07.2024 - Current
Manage Repair Representative
Progressive Casualty Insurance Company
02.2023 - Current
National Fixed Property Representative
Progressive Casualty Insurance Company
04.2022 - 02.2023
Manage Repair Representative
Progressive Casualty Insurance Company
03.2018 - 04.2022
ESTIMATOR ASSOCIATE
Progressive Casualty Insurance Company
05.2016 - 03.2018
Claims Adjuster
Progressive Casualty Insurance Company
07.2014 - 05.2016
Branch Manager
Enterprise Rent-A-Car
10.2010 - 07.2012
Assistant Manager
Enterprise Rent-A-Car
05.2009 - 10.2010
Manager's Assistant
Enterprise Rent-A-Car
10.2008 - 05.2009
Manager Trainee
Enterprise Rent-A-Car
06.2007 - 10.2008
Intern
Enterprise Rent-A-Car
06.2006 - 06.2007
Associate of Arts -
Broward College
Bachelor of Arts - Human Resource Management
Florida International University
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