Carl Cartwright
Springvale,ME
Summary
Service-oriented, A+ Certified IT & Telecommunications Technician with 10 plus years’ experience in telecommunications and IT environments including retail/direct consumer support, small business, and enterprise level support.
Overview
16
16
years of professional experience
Work History
Network Operations Technician
AT&T Alascom
07.2019 - 08.2023
- Troubleshot hardware and software to determine and rectify network problems.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
- Worked with outside vendors for fiber installations and service.
- Ran cabling and installed data drops for new node installations.
- Supported users both local and by phone with problem resolution and education.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Dressed and installed fiber cabling and hardware.
CSD WIRELESS TECHNICIAN I-III
GCI
10.2014 - 05.2019
- Support all models, product requirements, and operating models in GCI’s wireless product catalog
- Provision new customer services and modified existing services in the appropriate manner
- Demonstrated ability to research and troubleshoot issues based on research and data analysis
- Mentor less experienced technicians
- Demonstrated ability to maintain effecting interoperation between peers and other groups within the company.
IT SERVICE DESK TECHNICIAN
GCI
07.2013 - 10.2014
- Service Desk Specialist trained in supporting the GCI employee base and fully familiarized with the GCI corporate structure, internal network design, and corporate operational policies & procedures
- Provided tier-1 support for software, hardware, laptops, mobile devices, and peripheral equipment.
INTEGRATED TECHNICAL SUPPORT TECHNICIAN I-III
GCI
01.2008 - 01.2010
- Provided tier-1 support for residential and business customers by telephone and electronic communication providing excellent service
- Conveyed step by step instructions to customers to resolve service affecting issues
- Executed customer escalations, projects, and special assignments frequently and diplomatically.
Education
Computer Repair Program -
Alaska Job Corp
06.2008
CompTIA A -
Alaska Job Corp
06.2008
GED Program -
Alaska Job Corp
01.2005
Skills
- Accomplished tier 1 support provider experienced in environments that require strong organizational, technical and interpersonal skills
- Able to work independently while performing complex and assorted duties under deadlines
- Advanced and experienced technician with the ability to diagnose and repair PC hardware, laptops, mobile devices, and peripheral equipment
- Broad knowledge of hardware, software, and telecommunications technologies to provide a combination of analysis and support
- Licensed general radio operator by FCC
Timeline
Network Operations Technician
AT&T Alascom
07.2019 - 08.2023
CSD WIRELESS TECHNICIAN I-III
GCI
10.2014 - 05.2019
IT SERVICE DESK TECHNICIAN
GCI
07.2013 - 10.2014
INTEGRATED TECHNICAL SUPPORT TECHNICIAN I-III
GCI
01.2008 - 01.2010
Computer Repair Program -
Alaska Job Corp
CompTIA A -
Alaska Job Corp
GED Program -
Alaska Job Corp