Carl Cheeseboro

Overnight Operations Manager from 2015 - 2019

Overnight Associate from 2006 - 2015

• Achieved increase in productivity in fixed operations, parts and service department.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Maintained cleanliness and organization of auto service area, working closely with employees to systemize tasks.
• Monitored daily inventory.
• Promoted positive customer experience through day-to-day supervision and management of automotive center and service area workshop.
• Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Provided exceptional customer service to customers, increasing customer loyalty.
• Drafted invoices for completed work.
• Scheduled employees for daily shifts, taking into account customer traffic and employee strengths.
• Supervised 10 employees on daily shift, overseeing efficiency of procedures and protocols, completion of service tasks on vehicles and customer service and maintenance of workshop and automotive center.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Interacted well with associates and customers to build connections and nurture relationships.
• Managed daily operations of automotive center, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
• Upheld great standards of leadership for employees.
• Increased sales by establishing goals and overseeing performance.
• Implemented innovative programs to increase employee loyalty and reduce turnover.