Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline

Carl Cicolello

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

A highly motivated Executive creating a strong unified infrastructure through effective communication skills and hands on problem solving. With 29 years of leadership experience offering an innovative and professional business environment. Developed a proven track record of business growth utilizing additional sources of revenue. Managing all aspects of daily operations including staff recruiting, supervision training, organization, planning, merchandising, inventory control, marketing, and customer service. Intelligent self starter with the ability to motivate others through leadership modeling, teamwork and positive reinforcement. Recognized by customers, management, and staff as diligent, ambitious and resourceful executive. Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Overview

29
29
years of professional experience

Work History

District Manager

Dollar General
03.2021 - Current
  • Green YTD 2022 Matrix #68 in the company through P10
  • Green YTD 2021 #16 in the company (Circle of Excellence winner)
  • Delegate work to staff, setting priorities and goals
  • Review employee performance and provided ongoing feedback and coaching to drive performance improvement
  • Develop and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth
  • Mentor team members by demonstrating best practices for sales and customer service
  • Prepare locations for audits by analyzing marketing and inventory reports
  • Interview prospective employees and provided input to HR on hiring decisions
  • Recruit and trained new employees to meet job requirements
  • Plan and delivered training sessions to improve employee effectiveness and address areas of weakness
  • Evaluate budget plans and current costs to project trends and recommend updates
  • Analyze business performance data and forecasted business results for upper management
  • Work with direct reports to develop and implement action plans, improving operating results
  • Complete thorough opening, closing and shift change functions to maintain operational standards each day
  • Organize team activities to build camaraderie and foster pleasant workplace culture
  • Mediate conflicts between employees and facilitated effective resolutions to disputes
  • Source and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines
  • Maximize branch revenue by optimizing daily operations
  • Plan and led team meetings to review business results and communicate new and ongoing priorities
  • Evaluate individual and team business performance and identified opportunities for improvement
  • Drive district growth through program quality, sales initiatives and customer service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Identify and developed top talent within management structure to promote performance-oriented culture
  • Hold regular one-on-one meetings with employees to review performance and priorities and provide feedback
  • Resolve customer inquiries and complaints requiring management-level escalation
  • Cultivate positive rapport with associates and team leadership
  • Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Collaborate with SM's to improve performance and grow sales
  • Strategize business operations, merchandising strategies and personnel moves
  • Produce thorough, accurate and timely reports of project activities
  • Review completed work to verify consistency, quality and conformance.

District Manager

Dollar General
12.2020 - 03.2021
  • Reviewed completed work to verify consistency, quality and conformance
  • Produced thorough, accurate and timely reports of project activities
  • Strategized business operations, merchandising strategies and personnel moves
  • Collaborated with SM's to improve performance and grow sales
  • Cultivated positive rapport with associates and team leadership
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
  • Drove district growth through program quality, sales initiatives and customer service
  • Evaluated individual and team business performance and identified opportunities for improvement
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines
  • Analyzed business performance data and forecasted business results for upper management
  • Interviewed prospective employees and provided input to HR on hiring decisions
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
  • Mentored team members by demonstrating best practices for sales and customer service.

Store Director Tampa

Target
03.2017 - 11.2020
  • Led a multi unit retail operation including Style,Hardlines,Grocery,Beauty,Tech and Digital fulfillment
  • Assessed, optimized and elevated operations to target current and expected demands
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Met budget targets by controlling expenses and eliminating wasteful behaviors
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
  • Fostered healthy team environments to promote collaboration and boost productivity
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance
  • Identified and solved complex strategy problems to drive organizational goals
  • Generated daily operational and sales reports for corrective action or continuous improvement
  • Supported community outreach initiatives by partnering with local organizations
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce
  • Enhanced operational performance by developing effective business strategies, systems and procedures
  • Drove sales comps year over year, currently at 38% comp YTD overall with 20% of that store originated and 18% in Digital sales
  • Achieving 30% Specialty sales comps, 78% comp in Tech and 20% comp in food
  • Increased basket size by $6 over last year and increase transaction count of over 300,000
  • Improved bottom line gross profit year over year and currently at 1.5% over last year
  • Implemented and streamlined new company rollout that improved efficiency and created solid business owners
  • Oversaw 4 salary, 9 hourly leaders and over 120 employees in day to day operations.

Store Director Carrollwood

Target
02.2016 - 03.2017
  • Led a multi unit retail operation including Style,Hardlines,Grocery,Beauty,Tech and Digital fulfillment
  • Oversaw 5 salary, 10 hourly leaders and over 150 employees day to day
  • Fostered healthy team environments to promote collaboration and boost productivity
  • Met budget targets by controlling expenses and eliminating wasteful behaviors
  • Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques
  • Assessed, optimized and elevated operations to target current and expected demands
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
  • Hired and trained 35 additional employees for forecasted digital sales
  • Identified and solved complex strategy problems to drive organizational goals
  • Improved productivity and development by mentoring and training more than 130 employees
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale
  • Increased sales by 9% for originated sales and 15% for digital sales.

Operations/Logistics Manager

Target
10.2014 - 02.2016
  • Helped Lead a multi unit retail operation including Style,Hardlines,Grocery,Beauty,Tech and Digital fulfillment
  • Oversaw 4 hourly leaders and helped oversee 6 other hourly leaders and over 120 associate
  • Generated reports to assess performance and make adjustments
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability
  • Assigned work to employees based on project requirements and individual team member strengths
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules
  • Improved business development process by mentoring and onboarding more than employees
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Operations/Logistics Manager

Target
08.2007 - 10.2014
  • Generated reports to assess performance and make adjustments
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability
  • Assigned work to employees based on project requirements and individual team member strengths
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules
  • Improved business development process by mentoring and onboarding more than employees
  • Oversaw and Launched our new RFID inventory tracking system for 14 stores.

General Manager

Sun Auto Group
08.2003 - 08.2007
  • Oversaw and managed a multi unit retail including Sales,Service,Detailing and Marketing for 2 locations
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system
  • Implemented effective customer service surveys to encourage feedback
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base 25%
  • Contacted customers via phone and email to explore connections, offer services and cement relationships
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
  • Penetrated new markets by investigating competitor products, services and trends
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.

Personnel Operations Manager

Kohls Corp
03.2001 - 08.2003
  • Streamlined operational efficiencies by coordinating staff development and succession planning
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels
  • Assessed team proficiencies, identifying and targeting areas for improvement
  • Identified client business and operational needs and introduced services to provide solutions
  • Oversaw all corporate communications to streamline data and information sharing initiatives
  • Assessed, optimized and elevated operations to target current and expected demands
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management
  • Hired and mentored core start-up team, working to outline initial company policies and procedures
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Trained, managed and motivated employees to promote professional skill development
  • Established measures to promote diversity and drive equal access to opportunity and advancement
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.

Assistant Store Manager

Target
09.1997 - 03.2001
  • Recruited and hired individuals demonstrating passion, dedication and added value to team
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
  • Encouraged professional growth and talent development in associates to increase performance in all areas
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

Sales Associate/Department Manager

Bobs stores
09.1995 - 09.1997
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
  • Supervised and trained 20 employees on successful selling techniques
  • Supported all sales team members to drive growth and development
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.

Sales Associate

The sports Authority
02.1994 - 09.1995
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Offered product and service consultations and employed upselling techniques.

Education

Associate of Arts Hotel - Motel, And Restaurant Management

Suffolk County Community College

Bachelor of Arts - Business Administration And Management

Grantham University
2021
Finished in the top 5% of the company, with DGCircle of ExcellenceFinished #55 in the company for performance in, with DGFinished #13 in the Company for shrink

Skills

  • Coaching and mentoring
  • Staff leadership
  • Finance and accounting
  • Retail management
  • Strategic planning
  • Account management
  • Supervision and training
  • Proficient in word
  • Proficient in powerpoint
  • Proficient in excel
  • Recruiting and hiring
  • Schedule management
  • Employee development
  • Marketing
  • KPI Proficient

Accomplishments

    Circle Of Excellence Award Winner2021 DG

    #55 in the company 2021 performance matrix DG

    #13 in the company for Shrink 2021

    #58 in the company YTD Green

    Lead program completed

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

District Manager - Dollar General
03.2021 - Current
District Manager - Dollar General
12.2020 - 03.2021
Store Director Tampa - Target
03.2017 - 11.2020
Store Director Carrollwood - Target
02.2016 - 03.2017
Operations/Logistics Manager - Target
10.2014 - 02.2016
Operations/Logistics Manager - Target
08.2007 - 10.2014
General Manager - Sun Auto Group
08.2003 - 08.2007
Personnel Operations Manager - Kohls Corp
03.2001 - 08.2003
Assistant Store Manager - Target
09.1997 - 03.2001
Sales Associate/Department Manager - Bobs stores
09.1995 - 09.1997
Sales Associate - The sports Authority
02.1994 - 09.1995
Suffolk County Community College - Associate of Arts Hotel, Motel, And Restaurant Management
Grantham University - Bachelor of Arts, Business Administration And Management

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Carl Cicolello