Accomplished Ramp Agent Supervisor and Aviation Supply Specialist with a proven track record at Delta Air Lines and the USMC, enhancing operational efficiency and safety management. Expert in customer service and conflict resolution, I significantly contributed to on-time departures and maintained high levels of supply chain accuracy, ensuring mission readiness and regulatory compliance.
Aircraft Ground Operations: Coordinated and performed aircraft loading and unloading, including baggage, cargo, and mail, ensuring on-time departures and efficient operations.
• Safety Compliance: Followed strict safety protocols to ensure secure handling of equipment, aircraft, and customer belongings, minimizing risks and adhering to airline regulations.
• Equipment Operation: Operated and maintained ground service equipment (e.g., belt loaders, tugs, and pushback tractors) to assist in aircraft arrival and departure processes.
• Team Collaboration: Worked closely with flight crew, gate agents, and ground service teams to ensure seamless communication and operational efficiency.
• Time Management: Assisted in maintaining timely flight schedules by adhering to quick turnaround times for aircraft servicing, minimizing delays.
• Customer Service: Provided high-level customer assistance with luggage and special handling requests, ensuring a positive travel experience for passengers.
Inventory Management: Managed the receipt, storage, and distribution of aviation repair parts, components, and equipment for aircraft maintenance, ensuring availability of critical supplies.
• Supply Chain Coordination: Oversaw the entire supply chain process, from ordering to the delivery of aviation parts, while ensuring accurate record-keeping and tracking using military inventory management systems.
• Logistical Support: Provided logistical support to aviation units by ensuring timely procurement and distribution of supplies to maintain operational readiness for aircraft missions.
• Budget and Procurement: Coordinated procurement requests within allocated budgets, ensuring cost-effective and efficient purchasing of parts while adhering to Marine Corps regulations.
• Data Entry & Reporting: Utilized aviation-specific software (e.g., Naval Aviation Logistics Command Management Information System - NALCOMIS) to track inventory, process orders, and generate reports on stock levels and demand.
• Maintenance Support: Collaborated with aircraft maintenance personnel to forecast parts needs, prevent shortages, and reduce aircraft downtime.
• Compliance: Ensured adherence to Department of Defense and Marine Corps policies on inventory control, reporting, and audit readiness to maintain accountability of all aviation-related materials.
• Team Leadership: Trained and supervised junior Marines in supply management procedures, ensuring proper execution of daily tasks and fostering a productive work environment.