Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Carl Cyprian

Carl Cyprian

Tempe,AZ

Summary

Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.

Overview

7
7
years of professional experience

Work History

Contact Center Specialist

Insperity
Kingwood, TX
10.2022 - Current
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Habit Change Coach

Passion Valley, LLC
Phoenix, AZ
01.2018 - Current
  • Taught students about concepts regarding fitness, health and well-being.
  • Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
  • Assisted clients with developing life management skills and coping mechanisms to handle daily living requirements.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Met with clients to understand individual needs and develop personalized counseling plans.

Supervisor of Operations

DoorDash
Tempe, AZ
04.2021 - 04.2022
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Improved morale and management communication by creating employee recognition and rewards practices.

Sales Supervisor

Club Med
Tempe, AZ
03.2016 - 04.2021
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
  • Supported team members by assisting in upselling products and services and closing sales with customers.

Education

Certified - Life & Health Coach

Health Coach Institute
Boise, ID
08.2022

Skills

  • Call Center Operations
  • Verbal and Written Communication
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Performance Monitoring

Timeline

Contact Center Specialist

Insperity
10.2022 - Current

Supervisor of Operations

DoorDash
04.2021 - 04.2022

Habit Change Coach

Passion Valley, LLC
01.2018 - Current

Sales Supervisor

Club Med
03.2016 - 04.2021

Certified - Life & Health Coach

Health Coach Institute

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Carl Cyprian