Carl DiCicco
Hooksett,NH
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
29
29
years of professional experience
Work History
Branch Manager
Camerota Truck Parts
05.2022 - Current
- Responsible for sales and service for multiple districts covering all of Vermont, New Hampshire, Maine and Plattsburg NY area.
- Foster a customer-centered service philosophy and team approach among all team members by actively coaching and developing both inside and field team members.
- Develop, train, hire, terminate, manage and coach team members to ensure business performance goals are achieved.
- Consistently demonstrate, through customer support, resolution of issues and sales, knowledge of truck drivetrain components (parts, units and billable service jobs).
- Increase distribution center business by developing and meeting aggressive sales goals, from both existing and new commercial customer sources.
- Manage and process high volume sales calls thoroughly and professionally with Outside and Inside Commercial Sales teams.
- Identify light to heavy duty models, units, components, cores, and parts to provide correct solutions for customer needs.
- Analyze inventory levels, re-order lists and perform cycle counts to ensure that facilities are stocked with adequate inventory levels of parts, units and supplied in response to sales demands.
- Insure there is a safety culture within the branch (inside team and service technicians) and with delivery drivers.
- Set and achieve budget objectives by managing expenditures and initiating corrective actions.
- Develop monthly and annual goals and objectives. Meet with management to review performances and compare to goals/objectives.
General Manager
Advance Auto Parts
06.2018 - 04.2022
- Responsible for achieving company sales goals and metrics while maintaining operational standards.
- Developed sales culture that is constantly ranked at top of district.
- Selected, hired, developed, managed performance, coached, scheduled and maintained engagement of store Team Members.
- Coached struggling store Team Members throughout district.
- Managed and grew professional relationships/sales, including building and holding teams accountable to executing customer action plans.
- Ensured execution of all inventory and operational standards.
- Lead change management objectives.
General Manager
Staples
06.2016 - 06.2018
- Operated 35,000 sq. ft. office supply specialty store with sales exceeding $5.5 million.
- Taught and reinforced behaviors that resulted in managers and associates delivering exceptional sales & service.
- Trained and coached consultative selling environment that provides a total solution to all customers.
- Drove customer services scores from 72% to 80% in less than 6 months.
- Developed a team committed to operational excellence to drive profitable sales and margin.
- Have taken a store from failing most of company driven audits (loss prevention, safety and merchandising standards) to one of the highest scores in district.
Store Manager
Monkey Sports, Inc.
01.2014 - 01.2016
- Opened and operated 28,000 sq. ft. new specialty retail sporting goods store.
- Hired, trained and developed entire sales staff and leadership team.
- Developed merchandising standards.
- Drove in store marketing to drive new traffic and adapted to sales opportunities.
Assistant Store Manager/Multi-Channel Sales Manager
Best Buy
01.2013 - 01.2014
- Managed a store of 47000 sq. ft., $60m in sales and 150 employees. Focused on store profitability.
- Created and sustained positive customer and employee experience. Results were measured by both customer and employee surveys. Drove results from bottom of district to consistently top three in district.
- Implemented and defined business group strategies, analyzing business results and creating and communicating effective gap management plans.
- Provided strong employee presences and doubled on-line sales while maintaining payroll budgets.
- Managed, coached, and developed sales team to provide exceptional customer experiences.
Assistant Store Manager
Toys R Us
01.2011 - 01.2013
- Managed sales and guest services of a 37000 sq. ft., $10m in sales store.
- Provided guidance and direction to store team members in the area of guest satisfaction, associate development, inventory control, human resources, safety, asset protection and expense control.
- Developed, executed and maintained merchandising standards and drove company programs.
Assistant Store Manager
Lowe’s Home Improvement
01.2007 - 01.2011
- Provided superior customer service and drove sales and margins in alignment with the financial plan of a 117000 sq. ft. store. Store sales exceeded $20m with 140 employees.
- Controlled and monitored overall store expenses ensuring that all corporate financial and merchandising standards were maintained and adhered to.
- Oversaw store's specific programs (e.g., Installed Sales, Commercial Sales, Delivery, and Product Services).
- Managed the overall safety, security, supervision, training, mentoring, and scheduling of all assigned staff.
- Produced customer satisfaction results consistently 97% or higher.
Store Manager
Tweeter Home Entertainment
01.1996 - 01.2007
- Delivered industry leading customer service. in a 11000 sq. ft. store.
- Responsible for a commission-based sales team of over 10, 8 in home installers and 2 mobile electronic installers.
- Drove sales with focus on specific specialty categories (e.g., in home sales, installation services, attachment and extended warranty sales).
- Oversaw all store operations. Maintained asset protection and expense control for both store and installation department. Complied to all company human resource policies.
- Conducted recruiting and development of a professional sales team.
- Consistently recognized for top performance in home installation, attachment and warranty sales. Was awarded best in company in warranty sales.
Education
High School Diploma -
Salem High School
Skills
- Customer service excellence
- Highly effective organizational, communication (written and oral) and problem-solving skills
- Skilled in managing dynamic work conditions
- Proficient in Microsoft Word, Excel, and Outlook
Timeline
Branch Manager
Camerota Truck Parts
05.2022 - Current
General Manager
Advance Auto Parts
06.2018 - 04.2022
General Manager
Staples
06.2016 - 06.2018
Store Manager
Monkey Sports, Inc.
01.2014 - 01.2016
Assistant Store Manager/Multi-Channel Sales Manager
Best Buy
01.2013 - 01.2014
Assistant Store Manager
Toys R Us
01.2011 - 01.2013
Assistant Store Manager
Lowe’s Home Improvement
01.2007 - 01.2011
Store Manager
Tweeter Home Entertainment
01.1996 - 01.2007
High School Diploma -
Salem High School
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