Carl Di Ciolla
La Vernia,TX
Summary
I am looking for the opportunity to obtain a position with your company. I am goal driven and can work well as a team or individually. I enjoy using my diverse skills and abilities to ensure that objectives get accomplished.
Overview
21
21
years of professional experience
Work History
RSR Forklift Operator/ PE Operator
Wal-Mart Distribution Center 601
New Braunfels, TX
05.2013 - Current
- I am accustomed to using different pieces of equipment to ensure the flow of freight in a warehouse setting
- Daily duties consist of loading the order filling slots with pallets of freight that serve 126 Wal-Mart stores across South Texas
- Ensuring correct freight and count is being pulled and replenished.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maintained current forklift training and certification as required by company policies.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Inspected lifts before use to prevent damage to goods.
- Used handheld scanners for warehouse management system compliance.
- Reported safety and quality issues to management.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Relocated goods from dock area to appropriate storage locations.
Convenience Store Clerk
Four Points Stop Convenience Store
St. Hedwig, TX
10.2021 - Current
- Greeted customers and answered questions about products or services.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Operated cash registers to process cash, check, and credit card transactions accurately.
- Stocked shelves with merchandise according to store layout guidelines.
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Organized back room storage areas to maximize space utilization.
- Rotated stock as needed to ensure freshness of product displayed on shelves.
- Received payment from customers and provided change when necessary.
- Processed refunds and exchanges for unsatisfied customers promptly.
- Performed price checks for customers' requested items using POS system or pricing guns.
- Managed daily opening and closing procedures such as counting the contents of the cash register drawer at the start and end of shift.
- Checked expiration dates on all perishable goods before stocking them on shelves.
- Cleaned coffee makers throughout the day to ensure quality beverage preparation for customers.
- Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
Owner/ Fabricator
Independent Wood Werks
La Vernia, TX
01.2005 - Current
- I am the only member of this company
- I use many different power tools to ensure the product had gone through all the stages of fabrication by a specified dead line
- I developed different work ethics from owning my own company such as an understanding of what I am capable of completing in a specific time and competing to get my best work out
- I enjoy working alone because I know what is expected and what I need to do to accomplish the task to my standards.
Auto Parts Counterperson
O’Riellys Auto Parts
La Vernia, TX
04.2019 - 08.2021
- Greeted customers and provided assistance with their inquiries.
- Assisted in the selection of auto parts based on customer needs.
- Processed customer orders, including entering information into a computer system and providing invoices.
- Maintained inventory by restocking shelves and ordering new products as needed.
- Received incoming shipments and verified accuracy of stock received against packing slips.
- Operated cash register to process payments from customers for purchased items.
- Organized merchandise displays to promote sales and attract customers.
- Researched cross-referenced numbers for hard-to-find parts using online catalogs and other resources.
- Performed daily tasks such as opening and closing store, taking inventory, stocking shelves.
- Assisted with unloading trucks when necessary.
- Answered phone calls from customers seeking product or service information.
- Adhered to all safety regulations while performing job duties in the warehouse area.
- Conducted research on discontinued automotive parts in order to locate replacements or alternatives for customers' vehicles.
- Inspected returned items for damage before issuing credit or exchange to customer.
- Updated records of customer purchases, returns, special orders., in computer database.
- Provided excellent customer service at all times by responding promptly to inquiries.
- Ensured that all areas were kept clean and organized throughout the day.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Auto Parts Counterperson
Napa Auto and Truck Parts
La Vernia, TX
07.2014 - 06.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Greeted customers and provided assistance with their inquiries.
- Processed customer orders, including entering information into a computer system and providing invoices.
- Maintained inventory by restocking shelves and ordering new products as needed.
- Received incoming shipments and verified accuracy of stock received against packing slips.
- Operated cash register to process payments from customers for purchased items.
- Researched cross-referenced numbers for hard-to-find parts using online catalogs and other resources.
- Performed daily tasks such as opening and closing store, taking inventory, stocking shelves.
- Assisted with unloading trucks when necessary.
- Answered phone calls from customers seeking product or service information.
Lumber Associate
The Home Depot
Seguin, TX
05.2012 - 04.2013
- Loaded and unloaded lumber products from trucks onto loading docks.
- Organized warehouse according to size, type, color, finish. of the lumber being stored there.
- Displayed finished product in showroom to attract potential buyers.
- Utilized a forklift to move large pieces of lumber around the warehouse safely and efficiently.
- Followed safety protocols while handling sharp tools like saws or blades during production processes.
- Cleaned up any debris left behind after completing projects with woodworking equipment.
- Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
- Loaded and unloaded materials like drywall, shingles and plywood for customers.
- Operated heavy machinery to saw and cut lumber into specified sizes.
- Maintained inventory of lumber stocks and reviewed orders for accuracy.
- Assisted customers with their lumber selection needs by providing expert advice.
- Provided timely customer service both in-store and over the phone.
- Learned lumber products and manufacturer differences to give customers sound advice on building materials.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Cleaned shelves, counters and tables to maintain organized store.
Owner/Polisher
Prehistoric Polishing
La Vernia, TX
01.2006 - 12.2009
- Again, I was the only member of this company
- I had to ensure to my customers that the product they were requesting was going to be complete and up to their standards
- This was a majority of custom work and I needed to ensure that I understood the customer
- Being the owner of the company and the only member I had to take care of multiple aspects from administration, finances, to fabricating the items myself.
Owner/Operator
Cornwell Tools Distribution
La Vernia, TX
08.2003 - 12.2006
- I was the owner/operator of a tools sales company
- I would drive to different businesses that would use the tools I was selling
- I met with a district manager once a month to go over progress and get pertinent information for the company
- I worked alone and had a personal quota that I would meet
- There wasn’t a manager that I reported to on a daily basis, I had to ensure that I was on task all day.
Education
Phlebotomy, graduation, and national reg. pending -
Texas School of Phlebotomy
11.2017
EMT 1-A Recertification -
Barstow Community College
01.1997
EMT 1-A/ Ambulance -
Victor Valley Community College
01.1991
High School Diploma -
Victor Valley Union High School
01.1989
Skills
- 10 years of Forklift operation
- 15 years of minimal supervision during work
- 7 years in the medical field
- 10 years in Retail Sales
References
- Thomas Gooden, (210)-326-2848, 20+ years
- Megan Riley, (210)-288-7545, 20+ years
- Jenny Delgado, (210)-386-7672, 12+ years
Timeline
Convenience Store Clerk
Four Points Stop Convenience Store
10.2021 - Current
Auto Parts Counterperson
O’Riellys Auto Parts
04.2019 - 08.2021
Auto Parts Counterperson
Napa Auto and Truck Parts
07.2014 - 06.2017
RSR Forklift Operator/ PE Operator
Wal-Mart Distribution Center 601
05.2013 - Current
Lumber Associate
The Home Depot
05.2012 - 04.2013
Owner/Polisher
Prehistoric Polishing
01.2006 - 12.2009
Owner/ Fabricator
Independent Wood Werks
01.2005 - Current
Owner/Operator
Cornwell Tools Distribution
08.2003 - 12.2006
Phlebotomy, graduation, and national reg. pending -
Texas School of Phlebotomy
EMT 1-A Recertification -
Barstow Community College
EMT 1-A/ Ambulance -
Victor Valley Community College
High School Diploma -
Victor Valley Union High School