CARL DUNAS
Miami,FL
Summary
Innovative House Manager with a proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Overview
6
6
years of professional experience
Work History
House Manager
Life House: South Of Fifth/Kayak
04.2022 - Current
- Manage the guest check-in/check-out process while engaging with guests
- Assist with room reservations, changes and guest requests
- Assist in the coordination between the front desk and other departments (housekeeping, maintenance, kitchen, F&B and Central Support)
- Provide administrative and reception support to management and other team members
- Manage all internal and external guest communication
- Ensure our public lobby spaces are maintained in excellent order
- Liaison between the Corporate Central Support team.
Operation Specialist
Apple
12.2019 - 01.2022
- Assisted various departments with change by communicating new improvement plans and expectations
- Collected, arranged and input information into the database system
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Loss Prevention Officer
1 Hotel
04.2018 - 12.2019
- Conduct designated investigations into theft or lost items, noise complaints, assaults, injury & illness, and other guest complaints; complete documented reports in accordance with standard operating procedures
- Respond to the scene of guest/employee accidents promptly; administer first aid/CPR, and comply with all departmental procedures; communicate specified information to EMS/medical personnel as required
- Document, organize, and store all lost and found items given to Loss Prevention; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with the hotel's procedures
- Ensures that after-hours access into secured hotel areas are properly authorized, monitored, and documented in accordance with hotel standards
- Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12.2019
Associate of Arts - Fashion Design
FASHION INSTITUTE OF SOUTH FLORIDA
Miami, FL12.2021
Associate of Science - Criminal Justice
Miami Dade College Wolfson Campus
Miami, FLSkills
- Administrative Oversight
- Employee Work Scheduling
- Household maintenance
- Equipment Purchasing
- Staff supervision
- Language fluency
- Time management
Affiliations
- Tailor
- Seamstress
- Sewer
Languages
English
Native or Bilingual
Timeline
House Manager
Life House: South Of Fifth/Kayak
04.2022 - Current
Operation Specialist
Apple
12.2019 - 01.2022
Loss Prevention Officer
1 Hotel
04.2018 - 12.2019
Bachelor of Science - Criminal Justice
Florida International University
Associate of Arts - Fashion Design
FASHION INSTITUTE OF SOUTH FLORIDA
Associate of Science - Criminal Justice
Miami Dade College Wolfson Campus
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