CARL DUNAS
Palm Bay,FL
Summary
Experienced with managing housekeeping teams in hospitality setting, ensuring optimal cleanliness and guest satisfaction. Utilizes effective training programs and quality checks to maintain high standards. Track record of enhancing operational efficiency and team collaboration.
Overview
5
5
years of professional experience
Work History
Assistant Executive Housekeeping Manager
Crowne Plaza Hotel & Resorts
09.2023 - Current
- Managed financial budgets for various projects, ensuring accurate tracking of expenses and maximizing available resources.
- Established strong client relationships through consistent communication, timely responses, and professional demeanor.
- Hiring, training, coaching, evaluating, and managing employees to ensure they have adequate guidance and resources to achieve objectives.
- Establishing and maintaining scheduling procedures.
- Ensuring accurate and timely payroll reporting.
- Responding to all guest requests and guest opportunities in a timely and efficient manner to ensure guest satisfaction.
- Keeping employee records up to date.
- Ensuring that rooms are clean and properly maintained.
- Inspecting guest rooms.
- Coordinating staff schedules.
- Managing the inventory of cleaning supplies, equipment, and linen.
- Managed staff of 30+ housekeepers.
Front Office Manager
Life House: South Of Fifth/Kayak
04.2021 - 08.2023
- Supervise guest check-in/check-out process while engaging with guests
- Assist with room reservations, changes and guest requests
- Assist in the coordination between the front desk and other departments (housekeeping, maintenance, kitchen, F&B and Central Support)
- Provide administrative and reception support to management and other team members
- Manage all internal and external guest communication
- Ensure public lobby spaces are maintained in excellent order
- Liaison between Corporate Central Support team.
Operation Specialist
Apple
12.2019 - 01.2021
- Assisted various departments with change by communicating new improvement plans and expectations
- Collected, arranged and input information into the database system
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Education
Master of Science - Hospitality Management
University of Central Florida (ONLINE)
Orlando, FL12-2026
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12.2019
Associate of Science - Criminal Justice
Miami Dade College Wolfson Campus
Miami, FL05.2017
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Scheduling and planning
- Customer relationship management
- Customer service-focused
- Task delegation
Timeline
Assistant Executive Housekeeping Manager
Crowne Plaza Hotel & Resorts
09.2023 - Current
Front Office Manager
Life House: South Of Fifth/Kayak
04.2021 - 08.2023
Operation Specialist
Apple
12.2019 - 01.2021
Master of Science - Hospitality Management
University of Central Florida (ONLINE)
Bachelor of Science - Criminal Justice
Florida International University
Associate of Science - Criminal Justice
Miami Dade College Wolfson Campus
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