Carl Edgett

Portfolio of Clients (Eaton, PwC, SABIC)

• Manage day to day operations, and escalations with client contacts.
• Monitor & Report on Client SLA's & KPI's (Service, Cost, Billing etc.)
• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
• Delivered engaging and polished presentations to highlight products, and services, and Quarterly Business Reviews.
• Forecasting, Budget Planning, & Identifying cross selling opportunities.
• Reinforce contractual agreements, and amendments as needed.

P&G International North America

• Evaluate client policy, recommend revisions and customizations as appropriate.
• Work with internal groups and implement new services as required.
• Maintain and Enhance client relationship.
• Manage exception approval process with client and make recommendations.
• Evaluate efficiency of operations, and Implement process improvements as needed.
• Ensure staff compliance policies, programs and standards.
• Analyze, research and identify team service issues and resolve.
• Audit files to verify all exceptions are properly approved.
• Coach employees in performing their role, Assess strengths and developmental needs.
• Provide objective coaching, Administer corrective action as necessary, Conduct annual performance reviews.
• Maintain a professional work environment.
• Compile, analyze and interpret data to monitor performance.
• Act as client advocate with suppliers.
• Effectively communicating the client's philosophy and needs with regard to relocation policies.

P&G International North America

• Assisting team (North America & Latin America) with day-to-day questions, and processes.
• Collaborating with Client Service Manager on ways to improve team from knowledge, process, are moral standpoint.
• Point of contact for escalations, and policy & process exceptions
• Covering Manager's inbox while they are out of office including weekly client calls
• Discovered training needs and provided coaching.
• Set clear team goals and delegated tasks and set deadlines.
• Developed strategies to promote team member adherence to company regulations and performance goals.

P&G International North America

• Responsible for coordinating, and managing all aspects of International transfers, and compensation details for Expatriates who are entering into, or leaving US, Canada, and Puerto Rico. (Immigration, Tax, Compensation, and all other benefits)
• Understanding, and conveying policy, and intent of policy to expatriates.
• Ensuring all vendors are aligned with employee, and Client’s expectations of service

• Selling lawn care & horticulture care inside/outside environment.
• Evaluated lawns, and ornamental trees and shrubs based on a number of different factors.
• Fielded incoming calls, website inquiries, and making outbound calls to and from prospective clients.
• Converted these leads into full program customer sales.

• Consultative sales of house plans through live chat, email, phone inquiries, maintain database of customers, making follow up calls, sending follow up emails, generating and maintaining relationships with builders to increase repeat business, providing world-class customer service.

• Managed day to day activities, purchasing, inventory, applying appropriate margins, listing & selling products, shipping, keeping updated records of sales & contacts.

• Exceeded budgeted numbers by 79%
• Maintained B2B customer base of 500 accounts, generated new business through cold calls, fielding internet leads, inbound phone inquiries, and face to face prospective client meetings.
• Generated new pricing contracts, upselling of other products to current clients
• Attended client meetings, trainings, and trade shows.
• Met with local & state municipalities to influence integration of certain verbiage into their specifications.

• Maintained relationship’s with applicants via telephone, and email concerning loan status, and specified documentation needed for approval.
• In addition produced 15-30 cold calls daily, further building rapport with perspective clients.
• Compiled updated facts supporting our company’s edge on the competition in order to support our reputation as a leader among local business.

• Originated loans, collected applications, set appointments, gathered documentation, sold new loans, followed up with clients on closed loans.
• Remained updated with latest information related to mortgage products and services being offered
• Evaluated pay stubs, credit history, tax information and bank statements for financial status

• Responsible for customer support, producing high call volumes and adding significant amount of new leads monthly to company database.
• Conducted onsite sales estimates.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions
• Developed and delivered engaging sales presentations to convey product benefits