Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diandra Smith

Brooklyn,NY

Summary

Experienced Associate Director with 8 years of experience working within clinical and human services operations, patient records, oncology, JCAHO, infusion, prior authorizations, and healthcare and human services policies. Drives success by directing high-producing teams while developing lasting employee rapport. Seeking a position to further increase management and operational skills within healthcare or human services, preferably with a large organization aiming to assist various patient or guest populations.

Overview

8
8
years of professional experience

Work History

Senior Project Manager

MedRite
04.2024 - Current
  • Responsible for overseeing and supervising MedRite staff working with asylum seeking guests within HERRC/ NYDIS/NYSEM program
  • Served as liason between asylum seekers and community efforts/advocacy
  • Ensure site(s) remain compliant with stakeholder contracts
  • Provide guidance to onsite vendors including Sodexo, Haggerty and QFS
  • Hired and trained new team members including Project Managers and Site managers across all sites
  • Collaborated with security leadership to ensure staff and guest safety
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Collaborated with management and fellow Senior Leadership to develop workflows to achieve KPIs
  • Gathered, organized and input guest information into Salesforce.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Communicated project plans and progress to key stakeholders and project contributors.

Associate Director of Community Affairs

HERRC (Contract)
06.2023 - 01.2024
  • Responsible for overseeing and supervising asylum seeking guest within HERRC program
  • Served as liason between asylum seekers and community efforts/advocacy
  • Ensured guest followed all rules and HERRC policies
  • Provide guidance to onsite vendors including DocGo, Mulligan Security and MedRite
  • Trained new team members on site policies and procedures
  • Oversaw personnel safety and efforts at work site
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
  • Gathered, organized and input information into Salesforce
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Clinical Practice Supervisor

NYP Brooklyn Methodist
06.2022 - 01.2023
  • Took control of improving the Oncology/Infusion Department at NYP Brooklyn Methodist while major leadership figures were leaving, and resources were limited
  • Developed training programs, onboarded, and supervised oncology staff including medical assistants, nurses, physicians, and front-end staff
  • Led and supervised daily department operations, including overseeing quality assurance process, review work queues for staff, and assign work to be performed
  • Created SOPs and a 'Late Patient' policy as an institutional-wide policy
  • Assisted with rolling out and training Epic for the department
  • Monitored workflow to improve employee time management and increase productivity
  • Standardized workflows for outpatient oncology and infusion
  • Generated staff education seminars to further employee knowledge of their field and best practices.

Supervisor in Finance Operations

Mount Sinai Beth Israel
07.2021 - 06.2022
  • Responsible for overseeing and managing daily finance operations, as well as the Finance Team staff
  • Reviewed incoming work from staff workloads; assigned work to be performed and assess quality of work
  • Created and maintained workflows, providing operational direction and leadership
  • Oversaw the quality assurance process and corrected direct reports and authorizations
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Senior Office Coordinator/Care Advisor in Patient Access Services

Memorial Sloan Kettering Cancer Center
01.2017 - 07.2021
  • Started off as a Care Coordinator before being promoted to Sr Office Coordinator in May 2018 and transitioned to Care Advisor for Patient Access Services in October 2019
  • Acted as a first point of contact and liaison between the community and Memorial Sloan Kettering Cancer Center, ensuring newly diagnosed patients had access to clinical services and information of treatment options
  • Facilitated arrangements with social workers, interpreter services and other representatives via multi-mode communications, such as e-mail, phone, and in-person conversations
  • Adapt communication style, approach, and demeanor in real time to match the shifting demands of clinic operations
  • Collaborated with management and staff to develop more efficient workflows
  • Worked directly with clinicians Vivian Yin on building her Ophthalmic Oncology clinic
  • Serve as a liaison and coordinator for clinical team, administrative team, and patients in Ophthalmic Oncology and Interventional Radiology (IR)
  • Reduced hospital wait times by 20% by implementing new scheduling methods and standards of practice
  • Managed physician schedules and onboarded new physicians
  • Interviewed and trained new Office Coordinators in the ophthalmology service
  • Served as a facilitator between clinical teams and patients in Head and Neck Surgery, as well as various other outpatient services.

Education

Master of Public Administration -

Mercy University
01.2022

Bachelor of Science in Community Health -

Hofstra University
01.2015

Skills

  • Clinical Operations Supervision
  • Patient Access Services
  • Program and Policy Development
  • Staff Training, Onboarding, & Education
  • Finance Coordination
  • Cross Collaboration
  • Quality Assurance
  • Employee Training & Onboarding
  • Project Management
  • Advance Knowledge of Microsoft Word, Excel, & PowerPoint
  • Adobe Photoshop, Kronos, EAGLE, Salesforce
  • Vendor/Stakeholder Management
  • EPIC/EMR/Salesforce
  • Vendor Management
  • EPIC and EMR

Timeline

Senior Project Manager

MedRite
04.2024 - Current

Associate Director of Community Affairs

HERRC (Contract)
06.2023 - 01.2024

Clinical Practice Supervisor

NYP Brooklyn Methodist
06.2022 - 01.2023

Supervisor in Finance Operations

Mount Sinai Beth Israel
07.2021 - 06.2022

Senior Office Coordinator/Care Advisor in Patient Access Services

Memorial Sloan Kettering Cancer Center
01.2017 - 07.2021

Bachelor of Science in Community Health -

Hofstra University

Master of Public Administration -

Mercy University

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Diandra Smith