Carl E. May
Belfry,KY
Summary
GOAL → Customer Service to fill retirement time.
PROVEN RESULTS AND ACCOMPLISHMENTS Providing excellent customer service in previous jobs. Effective problem solver listening to issues and exploring all options to resolve problems for customers. Computer savvy, able to navigate between many different screens, troubleshoot and correct problems on computers, software and hardware. Able to keep a calm and pleasant demure while working in fast paced often stressful situations. Have already been to 80% of homes selling in Logan, Mingo and Wyoming Counties. Led sales team of 9 training and meeting goals for sales. Call center experience with 3 years 9 months last position. The metrics excelled so much, I was given the opportunity to lead team meetings on how the position should be handled. 3200 agents on program the metrics increased over 14 percent from my training session. Was Subject matter expert in regular training classes. (SME)
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
44
44
years of professional experience
Work History
Sutherland Global
01.2021 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Clayton Homes
01.2018 - 01.2021
- Sold Manufactured Housing
Kelly Services
01.2017 - 01.2018
- Apple Phone Program
Inbound Call Associate
Sutherland Global Resources
01.2017 - 12.2017
- Took inbound calls for xbox
- Had one of the highest top box scores on team
- You may contact Jason.Cox@sutherlandglobal.com for input
Retail Associate
EMG Wireless
01.2016 - 01.2017
- Company Overview: Premier Verizon Wireless Franchise
- Checked in inventory and set displays in store
- Opening and closing of the store
- Greeted customers daily
- Responsible for troubleshooting of cellular service and computer hardware
- Assisted new and existing customers with purchase decisions
- Completed all tasks assigned during each shift
- Maintained store and did janitorial work
- Provided excellent customer service
- Maintained parking area
- Balanced cash drawer and make bank deposits
- Ensured customer and workplace safety
- Used specialized machinery and software
- Premier Verizon Wireless Franchise
Home Based Consultant
RICOH Corp.
01.2014 - 01.2016
- Worked at home and remotely
- Traveled extensively to six counties in Kentucky
- Organized and prepared sales and service to business customers
- Participated in sales presentations
- Responsible for troubleshoot software and hardware issues
- Extensive documentation of activity and productivity
- Worked with extensive arms of RICOH
Sales Associate
Clayton Homes
01.2001 - 01.2014
- Company Overview: The Home Show
- Responsible for entire customer experience
- Presented home to new clients
- Preparing loan applications for financing
- Chatel and mortgage loan preparation
- Gathered required information to meet stipulations for loan guidelines
- Closed loans
- Coordinated delivery with purchaser
- Ordered homes from manufacturer
- Provided detail oriented customer service
- The Home Show
Sales Manager
Forest Lawn Cemetery
01.1987 - 01.2001
- Maintained crew of nine sales associates
- Maintained separate crew of telemarketers
- Conducted door to door sales
- Responsible for training of new hires
Regional Manager
Burger Chef Company
01.1980 - 01.2001
- Regional Manager for the East Coast
- Over 130 Stores in the Eastern Region
- Hired Associate Managers
- Trained Store Managers
- Was the only profitable region in the US
- Worked until they shut the chain down
Education
AS - General Studies with Business Classes
Southern West Virginia Community and Technical College
High School Diploma -
Matewan High School
01.1969
Skills
- Goal oriented
- Call center software
- Aegis CRM
- Script adherence
- Customer service
- Resolving issues
- Customer communications
- Inbound phone calls
- Answering questions
- Communicating with clients
- Gathering information
- Product knowledge
- Training experience
- Complaint resolution
- Performance monitoring
- Logging call information
- Inbound phone call management
- Building rapport
- Sales expertise
- Sales closing
- Professional phone voice
Provenresultsandaccomplishments
- Providing excellent customer service in previous jobs.
- Effective problem solver listening to issues and exploring all options to resolve problems for customers.
- Computer savvy, able to navigate between many different screens, troubleshoot and correct problems on computers, software and hardware.
- Able to keep a calm and pleasant demeanor while working in fast-paced often stressful situations.
- Have already been to 80% of homes selling in Logan, Mingo and Wyoming Counties. Led sales team of 9 training and meeting goals for sales.
- Call center experience with 3 years 9 months last position. The metrics excelled so much, I was given the opportunity to lead team meetings on how the position should be handled. 3200 agents on program the metrics increased over 14 percent from my training session.
- Was Subject matter expert in regular training classes. (SME)
Timeline
Sutherland Global
01.2021 - 01.2024
Sales Associate
Clayton Homes
01.2018 - 01.2021
Kelly Services
01.2017 - 01.2018
Inbound Call Associate
Sutherland Global Resources
01.2017 - 12.2017
Retail Associate
EMG Wireless
01.2016 - 01.2017
Home Based Consultant
RICOH Corp.
01.2014 - 01.2016
Sales Associate
Clayton Homes
01.2001 - 01.2014
Sales Manager
Forest Lawn Cemetery
01.1987 - 01.2001
Regional Manager
Burger Chef Company
01.1980 - 01.2001
High School Diploma -
Matewan High School
AS - General Studies with Business Classes
Southern West Virginia Community and Technical College
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