Desired Job Title
Training Content DeveloperSenior Instructional DesignerTraining SpecialistTrainer / Instructional DesignerWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation: Orem, Utah
Open to relocation: Yes
Open To Work
Verified
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Carl Ernstrom
Orem,Utah
Work Preference
Summary
Instructional design professional with proven ability to create impactful learning experiences. Skilled in curriculum development, e-learning platforms, and instructional technology. Strong focus on team collaboration and delivering measurable outcomes. Adaptable and reliable, with keen understanding of adult learning principles and user-centered design.
Work History
Training Content Developer
Henry Schein One
- Primary role: Developed customer-facing eLearning video and interactive content for dental practice management software.
- Designed and produced multi-modal learning solutions—including interactive e learning, instructional videos, and performance support materials—for complex dental practice management software, enabling dental offices to perform tasks with greater efficiency.
- Developed online interactive training for a government-contracted project requiring background check and security clearance; reduced software implementation training time significantly through structured training program modules.
- Partnered with subject matter experts (SMEs) to conduct needs analysis, identify performance gaps, define learning objectives, and develop engaging training deliverables across multiple formats, applying an adult learning principle and learner-centered design.
- Conducted quality assurance reviews of peer designers’ eLearning and ILT materials against rigorous corporate standards, modeling best practices and contributing to team-wide process improvement.
- Applied adult learning theory, cognitive load principles, and UX best practices to all learning products, ensuring content was accessible and on-brand with a strong eye for detail.
- Met monthly with colleagues to discuss learning technologies and tools and continuous improvement strategies, supporting data reporting and workflow refinement.
- Maintained interpersonal relationships through verbal and written communication with colleagues even though we were working in a remote setting, demonstrating a focused, organizational approach to delivery.
- Maintained mastery level certification program development for dental management software, often used by customers for onboarding new employees, including structured revision cycles and version control to ensure accuracy.
- 8 years
Senior Instructional Designer
United Healthcare
- Primary role: Created ILT and online training for call center employees across multiple lines of business.
- Led design and development of a broad range of learning modalities—ILT, e learning, assessments, and job aids—for complex healthcare subject matter including behavioral health claims, eligibility systems, and state/federal regulations.
- Built and maintained Articulate Storyline eLearning modules on topics including customer service chat software, account management platforms, and state eligibility websites, using microsoft powerpoint and microsoft excel to support content planning and reporting.
- Managed learning content in the company LMS (SCORM-compliant), including course uploads, version control, and quality assurance validation.
- Partnered with training managers for two major clients to audit, update, and modernize legacy training materials—some untouched since 2011—ensuring accuracy and alignment with current workflows through structured revision and process improvement.
- Demonstrated cross-functional flexibility by leading analysis, design, and development of mobile learning and e learning modules for five states on a state-sponsored insurance project outside my primary area of responsibility.
- Conducted structured peer reviews of team members’ materials, providing actionable feedback aligned with corporate quality assurance standards and reinforcing detailed oriented production practices.
- 3 years
Training Specialist
University of Utah Health Care
- Primary role: Trained clinical staff in Cerner PowerChart, FirstNet, and Epic Ambulatory EHR systems.
- Developed and delivered training for physicians, nurses, mid-level providers, and nursing assistants on EHR software; redesigned a bullet-point lesson plan into a detailed procedural guide that cut classroom time from 8 hours to 4 hours through prioritization and process improvement.
- Produced online training using Captivate and Camtasia for EHR charting software, reducing classroom time required for software upgrade training and improving data reporting readiness for follow-up support.
- Served as in-house SME for trained software systems, fielding complex questions from colleagues and supporting continuous knowledge transfer across the training team with a competent, focused approach.
- Designed and delivered soft skills training on goal-setting on my own initiative; the course was adopted into a formal employee development track for the hospital system.
- Delivered training to groups ranging from 1 to 100 participants (front-line through executive level), consistently earning perfect scores on Level 1 feedback evaluations through adult learning principle-aligned facilitation.
- 7 years
Trainer / Instructional Designer
Brainstorm, Inc.
- Primary role: Trained end-users in GroupWise email and GWAVA anti-virus/anti-spam software; 50% travel.
- Delivered classroom and virtual instructor-led training; recognized by VP of Technology for exceptional virtual facilitation quality with a strong eye for detail.
- Created an original eLearning package for Suse Linux using Camtasia—including task analysis, objective mapping, and full course production—creating a new revenue product for the company.
- 1 year
Education
M.Ed. - Instructional Design and Educational Technology
University of Utah
01-2005
BA - English
Brigham Young University
01-1997
Skills
- AI-Augmented Content Development (CoPilot)
- Instructional Design & Adult Learning Theory
- Articulate Storyline 360 & Rise
- Video Production & Editing (Camtasia)
- Experience with Office 365 and SharePoint
- Scenario-Based & Branching Learning Design
- Adobe Creative Suite (Photoshop, Illustrator)
- Subject Matter Expert (SME) Collaboration & Iterative Review Cycles
- Learning Management System course management (WordPress)
- Microsoft Office (Word, PowerPoint, Excel)
- E-learning development
- Audience analysis
Accomplishments
- Asst. Coach, NICA affiliated high school mountain biking team
- Course Director, National Youth Leadership Training, Boy Scouts of America
- Eagle Scout
- Volunteer religious representative, two years
Timeline
BA - English
Brigham Young University
Trainer / Instructional Designer
Brainstorm, Inc.
Training Specialist
University of Utah Health Care
Senior Instructional Designer
United Healthcare
Training Content Developer
Henry Schein One
M.Ed. - Instructional Design and Educational Technology
University of Utah