Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carl Ferguson

Pensacola,FL

Summary

Seasoned Operations Manager and talented leader with 38 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

40
40
years of professional experience

Work History

Car Care Centers and Fuel Operations Manager

Navy Exchange
06.2010 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Retail Manager

Tractor Supply
02.2008 - 06.2010
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Fleet Manager

U.S Express Trucking
03.2006 - 02.2008
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Suggested actionable improvements to increase efficiency and reduce expenses.

Department Associate

Home Depot
03.2005 - 02.2007
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Owner Operator

HOPE Charities
12.2004 - 03.2005
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.

Chief Petty Officer

US Navy
06.1983 - 11.2004
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Gave individual evaluations based on fitness and combat readiness.
  • Worked weekends and long hours in deployed locations to complete Navytaskings.
  • Maintained required level of proficiency in use of firearms.

Education

No Degree - American History

University of Tennessee At Chattanooga
Chattanooga, TN

P16 Flight Deck Fire Fighting Equipment Repair
San Diego, CA

Naval Security Training
San Diego, CA

Visit Board Search And Seizure VBSS Team
USS Ramage DDG-61

Flight Deck Fire Fighting School
San Diego, CA

Navy Enlisted Senior Leadership School
Norfolk, VA

IBM World Sales Course
Pensacola, FL

No Degree -

Aviation Support Equipment Technician
NATTC Millington TN
08.1983

Skills

  • Data Archiving
  • Supply Chain Distribution
  • Market Growth
  • Process Improvement Strategies
  • Microsoft Outlook
  • Financial Statements
  • Management
  • Project Management
  • Staff Management
  • Staff Training
  • Manage Budgets

Accomplishments

Enterprise Management Award Navy Exchange

Sailor of the Year Assault Craft Unit Two (Two Consecutive Years)

Over 35 Naval/Army Awards and Citation's

Desert Shield Desert Storm

Timeline

Car Care Centers and Fuel Operations Manager

Navy Exchange
06.2010 - Current

Retail Manager

Tractor Supply
02.2008 - 06.2010

Fleet Manager

U.S Express Trucking
03.2006 - 02.2008

Department Associate

Home Depot
03.2005 - 02.2007

Owner Operator

HOPE Charities
12.2004 - 03.2005

Chief Petty Officer

US Navy
06.1983 - 11.2004

No Degree - American History

University of Tennessee At Chattanooga

P16 Flight Deck Fire Fighting Equipment Repair

Naval Security Training

Visit Board Search And Seizure VBSS Team

Flight Deck Fire Fighting School

Navy Enlisted Senior Leadership School

IBM World Sales Course

No Degree -

Aviation Support Equipment Technician

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