Carl F. Goeringer III
Coraopolis,PA
Summary
Seeking a career track position with upward mobility potential which enables the use of past work experience as well as education to meet business objectives.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
ServiceLink – Formerly LPS
10.2011 - 05.2015
- Oversee and mentor department of 30-50 analysts as well as advise support staff
- Proven ability to manage on-site and off-site staff both domestically and offshore
- Complete special projects as designated by upper management including development of SOP and creation of new products tailored to client requirements
- Communicate with clients regarding issue resolution and specific concerns as they arise
- Manage and drive employee productivity to ensure pre-determined client SLA’s are met or exceeded
- Complete all administrative functions relating to staff within department
Default Dispute Analyst
ServiceLink – Formerly LPS
09.2010 - 10.2011
- Communicate with client financial institutions and vendors in order to facilitate post-delivery issue resolution across product range
Default BPO Quality Control Analyst
ServiceLink – Formerly LPS
02.2009 - 09.2010
- Manage default products for multiple major financial institutions
- Communicate with real estate agents nationwide regarding product questions and concerns
- Provide assistance to vendor agents in researching real property in order to provide clients with most accurate information available
- Research real estate market conditions and transactions nationwide for analysis of BPO/CMA products
- Verify that vendors follow strict quality requirements of client financial institutions
Assistant Director – Admissions and Recruitment
Education Management Corp
01.2007 - 01.2008
- Served as primary point of customer contact, coordinating client interactions from initial inquiry though commitment, including issue resolution
- Managed recruiting activities adhering to company policies and regulations
- Developed client economic profiles and coordinated research activities utilizing specialized applications and an extensive contacts database
Account Analyst
Eureka Bank
01.2003 - 01.2007
- Provided and made recommendations based upon analysis of customer and internal financial data relating to the operation of financial institution
- Managed research of customer accounts in response to federal and state law enforcement and regulatory inquiries including all required court appearances
- Developed and implemented new processes and internal controls to improve efficiency and security across a team of seven employees
Education
Bachelor of Arts - Economics, Political Science
University of Pittsburgh
Pittsburgh, PA04.2005
Skills
- Effective in working with internal and external teams
- Proven ability to develop strong interdepartmental relationships
- Superior ability to communicate verbally and in writing
- Experience in collecting, organizing, and analyzing data and reports
- Strong logical and analytical reasoning skills
- Proficient in all Microsoft Office applications
Timeline
Operations Supervisor
ServiceLink – Formerly LPS
10.2011 - 05.2015
Default Dispute Analyst
ServiceLink – Formerly LPS
09.2010 - 10.2011
Default BPO Quality Control Analyst
ServiceLink – Formerly LPS
02.2009 - 09.2010
Assistant Director – Admissions and Recruitment
Education Management Corp
01.2007 - 01.2008
Account Analyst
Eureka Bank
01.2003 - 01.2007
Bachelor of Arts - Economics, Political Science
University of Pittsburgh
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