Carl Fort
Morrisville,NC
Summary
Over 19 years' experience in customer service field. Proficient in Microsoft software programs and system navigation. Dedicated and empathetic customer service specialist providing skills to prioritize and multitasking efficiently. Team Player that can work well alone or with others to provide quality support while meeting and or exceeding business goals. Excels customer relations. I would like to take the time to thank you for your consideration for this position.
Carl Fort
Overview
19
19
years of professional experience
Work History
Shift Lead Customer Service Manager
Walgreens
11.2019 - Current
- Demonstrates excellent communication skills in resolving consumer complaints.
- Delivers fast, friendly and knowledgeable service for routine questions and service complaints.
- Establishes positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assist staff with resolving complex customer issues and implementing targeted solutions.
- Respond to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Supervise daily operations, ensuring efficient workflow and adherence to company policies.
- Train and mentor team members on customer service best practices and operational procedures.
Production Line Manager
Revlon
03.2015 - 11.2019
- Prevented and resolved customer issues regarding production through planning.
- Coached and mentored employees to develop and enhance career skills.
- Managed materials to meet production goals and specific customer demands.
- Oversaw daily production operations to ensure adherence to quality and efficiency standards.
- Implemented process improvements that enhanced workflow and reduced downtime across production lines.
Landscaper
Self-employeed
10.2010 - 03.2015
- Operated landscaping equipment to maintain grounds and remove trees.
- Supervised landscaping projects, ensuring adherence to design specifications and quality standards.
- Trained and mentored junior staff on horticultural practices and landscape maintenance techniques.
- Developed efficient workflow processes for planting, pruning, and seasonal maintenance tasks.
- Collaborated with clients to assess needs and provide tailored landscape design solutions.
Assistant Store Manager/Customer Service Manager
Big Lots
09.2006 - 10.2010
- Consulted with customers regarding needs and addressed concerns.
- Created training manuals to resolve simple and complex customer issues.
- Developed and implemented strategies retain customers and drive loyalty.
- Trained customer service employees in proper procedures and successful call management techniques over.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Mitigated escalated issues to drive customer satisfaction.
- Drove customer escalations to resolution by engaging directly with clients.
- Interviewed, hired and trained staff to meet company objectives.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions to insure customer satisfaction.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service. Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
E.T. Beddingfield
Wilson, NCSkills
- Client Relations and Retention
- Issue Resolution
- Handling Escalations
- Proficient in Microsoft software
- Problem-Solving programs as well as system navigation
- Customer service focus
- Questions to learn all I can to ensure customer satisfaction
- Great people skills
Timeline
Shift Lead Customer Service Manager
Walgreens
11.2019 - Current
Production Line Manager
Revlon
03.2015 - 11.2019
Landscaper
Self-employeed
10.2010 - 03.2015
Assistant Store Manager/Customer Service Manager
Big Lots
09.2006 - 10.2010
High School Diploma -
E.T. Beddingfield
Similar Profiles
Trevon WilliamsTrevon Williams
Shift Leader at WalgreensShift Leader at Walgreens
Tanner BrittTanner Britt
Customer Service Associate at WalgreensCustomer Service Associate at Walgreens
Yashaswini KandukuriYashaswini Kandukuri
Full Stack Developer at WalgreensFull Stack Developer at Walgreens
Braeden EvansBraeden Evans
Cashier at WalgreensCashier at Walgreens
Mehkiyah KearneyMehkiyah Kearney
Casher at PetSmartCasher at PetSmart