Carl Gailes
Beaufort,SC
Summary
Dedicated training coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing several years of experience in instruction and program development. Driven Training Coordinator with relevant experience in creating and implementing effective training programs. Strong background in identifying organizational training needs, designing curriculum, and facilitating learning sessions. Skills include project management, interpersonal communication, and team collaboration. Have made significant impact in previous roles by improving employee performance through strategic training initiatives. Results-driven Training Coordinator with a knack for developing and implementing effective training programs that increase employee productivity and efficiency. Specialize in curriculum design, instructional methodologies, and learning management systems. Excel in communication, leadership, and organizational skills, ensuring seamless coordination and execution of training initiatives.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Fripp Island Security/Security Management of SC
Fripp Island , SC
04.2010 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Reinforced rules to promote superior employee performance.
- Evaluated and performed equipment maintenance to support operational goals.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Security Officer
Hilton Head Plantation
Hilton Head, SC
04.2007 - 04.2010
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Sales Associate
Lowes Home Improvment
Beaufort, SC
01.2001 - 05.2007
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Security Officer
Fripp Island Resort
Fripp Island, SC
04.2005 - 04.2007
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
Correctional Officer
SCDC
Ridgeland, SC
04.2004 - 08.2004
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Instructed inmates on work detail and oversaw work-site transportation.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Inspected cells and other areas for contraband and safety hazards.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Supervised inmate activities, including meals, recreation times, and work assignments.
MSgt (Retired)
USMCR
Beaufort, SC
08.1982 - 04.2004
- Developed and implemented training plans for new recruits.
- Conducted classroom instruction on military tactics and regulations.
- Instructed soldiers on the proper use of weapons and equipment.
- Assessed individual performance during field exercises.
- Enforced safety standards in all training activities.
- Provided feedback to enhance trainee's development.
- Supervised drills and physical fitness sessions.
- Created an environment conducive to learning through positive reinforcement techniques.
- Organized team building activities to foster camaraderie among trainees.
- Monitored progress of trainees throughout their program duration.
- Evaluated soldier readiness prior to deployment.
- Maintained records of attendance, evaluations, and other pertinent data.
- Served as a mentor for new recruits during their transition period.
- Performed administrative duties such as creating rosters, scheduling courses, and updating manuals.
- Reviewed post-training reports to assess effectiveness of programs.
- Provided guidance on professional conduct, ethics, and military law.
- Coordinated with commanders and staff members to ensure compliance with regulations.
- Participated in meetings with command personnel to discuss strategies for improvement.
- Adapted curriculum materials according to changing requirements from higher headquarters.
- Implemented innovative teaching methods to improve engagement levels among students.
- Established clear objectives for each lesson plan based on established guidelines.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Selected and assigned instructors to conduct training.
- Supervised, evaluated or referred instructors to skill development classes.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Education
High School Diploma -
Plaquemine High School
Plaquemine, LA06-1982
Skills
- Shift reporting
- Attendance oversight
- Labor and food cost control
- Safety reviews
- Conflict resolution techniques
- Consulting
- Inventory control and record keeping
- Schedule oversight
- Training and mentoring
- Security procedures adherence
- Cash handling expertise
- Safety processes and procedures
- Strong verbal and written communication
- Shift leadership
- Shift checklists
- Rules enforcement
- Team leadership
- Equipment troubleshooting
Affiliations
SLED Certified Weapons Instructor
Accomplishments
2024 Officer of the Quarter 2nd quarter
22 years of Military Services
Navy Commendation Medal
Certification
Certified SLED Primary & Plus Instructor Trainer
SC CWP
Utah CWP
Languages
FRENCH
Limited
Timeline
Shift Supervisor
Fripp Island Security/Security Management of SC
04.2010 - Current
Security Officer
Hilton Head Plantation
04.2007 - 04.2010
Security Officer
Fripp Island Resort
04.2005 - 04.2007
Correctional Officer
SCDC
04.2004 - 08.2004
Sales Associate
Lowes Home Improvment
01.2001 - 05.2007
MSgt (Retired)
USMCR
08.1982 - 04.2004
Certified SLED Primary & Plus Instructor Trainer
SC CWP
Utah CWP
High School Diploma -
Plaquemine High School
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