Carl Gray III
Clifton Park,NY
Summary
Proven Branch Manager with a track record of enhancing customer satisfaction and exceeding sales targets at Curtis Lumber. Skilled in operations management and team supervision, adept at fostering strong client relationships and driving revenue growth. Demonstrates exceptional coaching abilities and a commitment to continuous employee development. Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
22
22
years of professional experience
Work History
Branch Manager
Curtis Lumber
10.2007 - 09.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Branch Manager
Bellevue Builders Supply
01.2003 - 07.2007
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
High School Diploma -
St. Johnsville Jr/Sr High
Saint Johnsville, NY07.1989
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Relationship Management
- Strong team-builder
- Employee Development
- Staff Management
- Operations Management
- Decision-Making
- Cash Handling
- Relationship Building
- Team Player
- Staff Supervision
- Training and Development
- Sales management
- Process Improvement
- Staff recruitment
- Interviewing and Hiring
- Account Review
- Product Training
- Proficient in MS Office
- Sales Development
- Project Management
- Goals and performance
- Sales Planning
- Conflict Resolution
- Documentation
- Friendly
- Performance Reviews
- Business Planning
- Willing to Learn
Veteran 1989-1995
Served in US Navy, starting out as a E1 exiting as an E5. Went to A school to be an Culinary Expert, 1990 attached to the FFG 7 Oliver Hazzard Perry for the rest of service time.
Timeline
Branch Manager
Curtis Lumber
10.2007 - 09.2024
Branch Manager
Bellevue Builders Supply
01.2003 - 07.2007
High School Diploma -
St. Johnsville Jr/Sr High
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