Carl Greer
Olympia,WA
Summary
Experienced Organizational Change Management professional with over 13 years of experience in state government and utilities industry. Excellent reputation for communicating, employee engagement and resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced manager, public speaker, trainer and diversity inclusion leader.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Change Management Advisor
Puget Sound Energy
Bellevue, WA
10.2019 - Current
- Acted as primary point of contact for three major operational changes to coordinate with external personnel and internal customers.
- Provided OCM consulting services for small to medium internal process changes.
- Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
- Reviewed historical documentation to discern trends in operational metrics, informing future decisions on operational changes and potential improvements.
- Developed internal OCM change management course and templates for business self service projects.
- Developed and lead for PSE Business Enablement Team (Process, Training and OCM workstreams) for major internal PSE projects.
- Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
- Developed and delivered change management support documentation and manuals.
- Designed post-adoption continuity plans to provide smooth operational resumption following major changes.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Organizational Change Management Manager
Washington State Department Of Transprotation
Olympia, WA
02.2009 - 08.2019
- Developed solutions to address complex issues and operational gaps.
- Partnered with business teams to understand needs and mitigate potential problems.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Built support for change throughout business unit through direct outreach strategies.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Identified impacted parties, business partners and resources required for planned changes.
- Led teams of analysts to evaluate, plan and execute projects.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Evaluated current processes to develop improvement plans.
- Helped leaders understand how to effectively manage employee communications, engagement and support them through the change process.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Coached business leaders on the importance of their role in change and resistance management.
- Developed agencies first Change Agent Network.
Payroll Manager
Washington State Department Of Transportation
Olympia, WA
02.2006 - 02.2009
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Orchestrated and deployed online employee timekeeping program to improve measurements of overtime and employee work hours.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
- Led payroll production for 6 regional offices to include Washington State Ferries.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Complied with established internal controls and policies.
- Participated in Union negotiations.
Education
No Degree - Accounting
Ft Steilacoom Community College
Steliacoom, WANo Degree - General Studdies
South Puget Sound Community College
Olympia, WASkills
- Co-Chair WSDOT Diversity Team
- Member of Puget Sound Energy African American Leadership Team
- Member of Association of Change Management Professionals (ACMP) Thought Leadership Team
- Developed WSDOT Change Management Community of Practice
- Public speaker
- Facilitation
- Training and Development
- Cultural Awareness
- MS Office
- Team Building and Collaboration
- Excellent Interpersonal Communication
- Dependable and Responsible
Certification
- Certified Prosci Change Practitioner
- Certified Prosci Train the Trainer
- Certified Crucial Conversation Coach
- Certified Process Improvement Yellow Belt
- Clifton's Strength Finders Coach
Timeline
Senior Change Management Advisor
Puget Sound Energy
10.2019 - Current
Organizational Change Management Manager
Washington State Department Of Transprotation
02.2009 - 08.2019
Payroll Manager
Washington State Department Of Transportation
02.2006 - 02.2009
No Degree - Accounting
Ft Steilacoom Community College
No Degree - General Studdies
South Puget Sound Community College
Similar Profiles
Korynne PerryKorynne Perry
Customer Service Representative at Puget Sound Energy IncCustomer Service Representative at Puget Sound Energy Inc
Joel StepanJoel Stepan
Practicum for Power Engineers at Puget Sound EnergyPracticum for Power Engineers at Puget Sound Energy
Fatima Vargas-LoriaFatima Vargas-Loria
Senior Stores Support Specialist at Puget Sound EnergySenior Stores Support Specialist at Puget Sound Energy
Mardy PunteneyMardy Punteney
Public Improvement Inspector at Puget Sound EnergyPublic Improvement Inspector at Puget Sound Energy
Violet NunezViolet Nunez
Paraeducator at North Thurston Public SchoolsParaeducator at North Thurston Public Schools