Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CARL GROSE

HAMPTON,Virginia
CARL GROSE

Summary

Remote Customer Service and Data Entry expert with over 29 years of extensive experience in customer satisfaction. Demonstrates exceptional skills in conflict resolution, customer retention, and communication. Passionate about leveraging entrepreneurial expertise to deliver outstanding remote service and data management, fostering team collaboration and continuous improvement. In Addition, I am 54 years old and for the last 29 years, I have owned and operated several businesses. I started each them and ran day-to-day operations. I have excellent Customer Communications and Customer Service. Please give me an opportunity to work for your company. I will be an asset. I will not be a liability.

Overview

35
years of professional experience

Work History

Elisa's Shoe Palace

Manager
02.2020 - 02.2025

Job overview

  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
  • Managed day-to-day business operations.

Money Clip, Inc.

Manager
03.2012 - 02.2025

Job overview

  • Launched an e-commerce platform to reach new customers and increase overall revenue.
  • Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Spin Stuck, Inc.

Call Center Supervisor
01.2020 - 12.2023

Job overview

  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Created team rotations to man center effectively during peak hours.
  • Coordinated with IT department to ensure seamless operation of call center technologies, minimizing downtime.
  • Initiated regular team meetings to discuss challenges and share best practices, fostering culture of continuous improvement.
  • Communicated customer feedback and complaints to team members to promote proper resolution.

Maria's Bakery

Manage
04.1997 - 12.2011

Job overview

  • Managed day-to-day business operations by producing and delivering over 14,000 fresh rolls per day.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Streamlined operations to improve efficiency.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Federal Mogul

Designer
05.1997 - 06.1999

Job overview

  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Collaborated with senior management to develop, review and finalize design concepts.
  • Utilized various software programs, creating 3D models of design concepts.
  • Created sketches and technical drawings to present design concepts to clients.
  • Identified design requirements for each project.
  • Developed prototypes for testing and presentation purposes.

Newport News Shipbuilding

Designer
06.1990 - 05.1997

Job overview

  • Improved accuracy of fabrication drawings through meticulous quality control measures, minimizing rework costs during construction phases.
  • Resolved design conflicts by effectively communicating with project engineers, leading to smoother project execution.
  • Developed isometric drawings for field repairs and pipeline routings.
  • Utilized AutoCAD and other software to create detailed drawings.
  • Drafted and revised CAD drawings to meet client specifications.
  • Generated accurate technical drawings for various projects.
  • Developed and revised diagrams to accurately reflect design changes.

Education

Thomas Nelson Community College

Associate’s degree from applied science, Major in Drafting & Design
01.1992

University Overview

Degree obtained June 1992

Thomas Nelson Community College

Enterprise Certificate from Cyber Security
08.2018

University Overview

Certificate obtained August 2018

Skills

  • Conflict Resolution
  • Customer Service
  • Microsoft Word / Excel / PowerPoint
  • Data Entry
  • Typing 55 wpm at 98% accuracy
  • Inventory Management
  • ZenDesk
  • Customer relationship management (CRM)
  • Inventory management
  • Computer skills
  • Excellent communication

Timeline

Manager
Elisa's Shoe Palace
02.2020 - 02.2025
Call Center Supervisor
Spin Stuck, Inc.
01.2020 - 12.2023
Manager
Money Clip, Inc.
03.2012 - 02.2025
Designer
Federal Mogul
05.1997 - 06.1999
Manage
Maria's Bakery
04.1997 - 12.2011
Designer
Newport News Shipbuilding
06.1990 - 05.1997
Thomas Nelson Community College
Enterprise Certificate from Cyber Security
Thomas Nelson Community College
Associate’s degree from applied science, Major in Drafting & Design

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CARL GROSE