Carl Hall

* Curated, experience driven activities, for the clients involving creative, athletic and social engagement.

* Creating weekly activity flyers, monthly calendars and newsletters.

* Planning, decorating, and hosting themed parties - pertaining to national and regional holidays.

* Allocation of activities budget to maximize client engagement - factoring in: supplies, refreshments and entertainment.

• Resolved issues through active listening, and open-ended questioning, thus de-escalating conflict for the staff on duty.
• Generating "Daily Artist" spreadsheet to showcase pertinent highlights of next days events, every evening.
• Created lasting relationships with guests, and building loyalty and hotel revenue, through attention to guest preferences.
• Assisting guests at check-in and check-out, while engaging in pleasant conversation.
• Managing inventory and revenue from guest commissary.
• Assisting in different departments when coverage is required.