Carl Henry
Bronx
Summary
Proven insurance professional with experience across all sectors of the Industry. I excel in project leadership and critical thinking, ensuring task are handled in a timely and efficient manner as per industry standards. My approach has consistently enhanced customer satisfaction and team efficiency, showcasing a blend of exceptional customer relations and dedicated work ethic.
Overview
20
20
years of professional experience
Work History
Construction Supervisor
Murtagh Construction and Landscaping
06.2022 - 02.2024
- Supervised field crews to maximize quality and work efficiency.
- Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
- Completed projects on time and within budget by effectively managing resources and schedules.
- Reported quality of performance on site to site construction managers.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Owner
Caribbean Brothers Meat Market
10.2019 - 04.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Store Manager
Fernandez 224 Meat Corp
05.2014 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Claims Examiner/Property Inspector
Globe Insurance Company of Jamaica Ltd
08.2006 - 03.2013
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Finalized Type files for insurance claim payment release.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
- Mitigated fraud risks by identifying suspicious patterns in claims data and escalating concerns to appropriate teams for further investigation.
- Examined photographs and statements.
- Achieved streamlined communication between departments by collaborating closely with underwriters, agents, and other stakeholders throughout the claims handling process.
- Negotiated settlements with claimants'' attorneys when needed, achieving favorable outcomes for both parties while minimizing costs.
- Served as a mentor to junior examiners, sharing expertise and providing guidance on best practices within the field of claims examination.
- Identified opportunities for subrogation recovery through careful analysis of third-party liability cases, facilitating successful recoveries from at-fault parties or their insurers.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
- Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
Claims Clerk
United General Insurance Company of Jamaica
01.2004 - 07.2006
- Enhanced customer satisfaction with timely and accurate claims processing, resolving discrepancies quickly.
- Ensured compliance with company policies and industry regulations through diligent attention to detail in claims processing.
- Prioritized workload efficiently, managing multiple ongoing claims simultaneously without sacrificing accuracy or timeliness.
- Conducted thorough research on each claim case, gathering relevant data from various sources to support decision-making processes accurately.
- Assisted customers in understanding the claims process, providing clear explanations of procedures and requirements.
- Reduced claim errors by carefully reviewing documentation and verifying information before submission.
Education
CPCU Designation
American Institute For CPCU
USANA - Insurance And Risk Management
College of Insurance And Professional Studies
Kingston Jamaica 06.2009
High School Diploma - Business Management
Ardenne High School
10 Ardenne Road Kingston Jamaica 07.2000
Skills
- Customer relations
- Construction estimating
- Managing employees
- Teamwork and collaboration
- Attention to detail
- Dedicated work ethic
- Critical thinking
- Decision-making
- Project leadership
Hobbies
I enjoy quality family time with my wife and daughter.
Love going to the gym and playing soccer
References
Available upon request.
Timeline
Construction Supervisor
Murtagh Construction and Landscaping
06.2022 - 02.2024
Owner
Caribbean Brothers Meat Market
10.2019 - 04.2022
Store Manager
Fernandez 224 Meat Corp
05.2014 - 10.2019
Claims Examiner/Property Inspector
Globe Insurance Company of Jamaica Ltd
08.2006 - 03.2013
Claims Clerk
United General Insurance Company of Jamaica
01.2004 - 07.2006
CPCU Designation
American Institute For CPCU
NA - Insurance And Risk Management
College of Insurance And Professional Studies
High School Diploma - Business Management
Ardenne High School
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