Carl J Jordan
Tempe,Arizona
Summary
Proactive and goal oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Assistant
Wrestling With Wellness, PLLC
03.2018 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel recommendations to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
Customer Service Representative
Peckham Inc., Contractor, U.S. Department of State
04.2024 - 10.2024
- Delivered exceptional customer support, resolving inquiries and issues to achieve exceptional satisfaction rates. Average adherence rate of 95% each month.
- Managed high volumes of calls (up to 55 per day) with minimal wait times, utilizing customer service hardware and software (e.g., IP telephone system, Headset, Right Answers, and Email Distribution) to ensure efficient and professional interactions.
- Was chosen to mentor all inbound new hires on company policies and procedures and phone etiquette, fostering consistent service delivery and team cohesion. This vastly improved the "pass rate" of new CSRs causing increased employee retention.
- Collaborated cross functionally to streamline processes, developing and implementing new operational efficiencies for the best client experience.
Co-Owner / Producer / Promoter
Sonoran Championship Wrestling
09.2021 - 11.2023
- Lead the creative development and production of professional wrestling events, delivering engaging, high quality entertainment to our fast growing fanbase by drawing over 600 fans one event. 200-300 consistently on others.
- Coordinated logistics with talent, venues, production crews, and vendors to ensure seamless event execution by phone, chat, and email correspondence.
- Led strategic marketing and social media campaigns, boosting audience engagement and event attendance. Monitored and responded to all fan comments and inquiries via Facebook, Instagram, X (FKA Twitter) and Eventbrite.
- Cultivated strong relationships with stakeholders, ensuring smooth collaboration and successful event outcomes. Wrestling Guy Store PHX, Private sponsors, and local food vendors were an integral part of the SCW family every event.
Lead Surveillance Officer / Relief Supervisor
Harrah’s Ak-Chin Casino Resort
08.2004 - 03.2013
- Supervised and trained surveillance teams, ensuring compliance with company policies and industry regulation. Developed my own training materials and techniques which are still used today.
- Managed surveillance operations during management absences, maintaining accurate monitoring of casino activities putting customer safety as top priority.
- Conducted technical maintenance and repairs on surveillance equipment, including scissor lift operations, to ensure system reliability. Installed and cleaned cameras. Assembled and ran Cat-5 cables upon new camera installations for connectivity.
- Delivered detailed reports to management with actionable recommendations, enhancing operational efficiency and security compliance. Projects included a Time Interval review of our Valet Department to determine the optimal retrieval time.
Education
Some College (No Degree) - Radio Broadcasting
High School Diploma -
01.2001
Skills
- Customer Service & Client Relations
- Leadership & Team Management
- Event Planning & Coordination
- Problem-Solving & Conflict Resolution
- Communication & Interpersonal Skills
- Audio-Visual Production & Technology
- Business Management & Workflow Optimization
- Surveillance Systems & Security
- Proficient in customer service software (Right Answers, Email Distribution, Microsoft Teams)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Audio-Visual Production & Lighting Equipment
Certification
- Scissor Lift Certification
- Customer Service Software (Right Answers, Email Distribution, Microsoft Teams.
- Surveillance Systems and Business Management Tools
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - Peckham Inc., Contractor, U.S. Department of State
04.2024 - 10.2024
Co-Owner / Producer / Promoter - Sonoran Championship Wrestling
09.2021 - 11.2023
Executive Assistant - Wrestling With Wellness, PLLC
03.2018 - Current
Lead Surveillance Officer / Relief Supervisor - Harrah’s Ak-Chin Casino Resort
08.2004 - 03.2013
Brown College - Some College (No Degree), Radio Broadcasting
Grace Christian School - High School Diploma,